Development Support Specialist (HYBRID)

United Way Worldwide; Daytona Beach (FL); Hybrid; USD 38,000 - 46,000; Full time

Job summary

United Way Worldwide is seeking a Development Support Specialist to provide operational and data support for donor development, grants, and fund management.

You will steward the CRM, perform data integrity tasks, and help produce reports for executive review. This hybrid role requires collaboration across departments and a strong focus on data quality and donor stewardship.

Qualifications

• Bachelor’s degree or three years nonprofit operations/ development experience preferred.
• Experience using a donor CRM with data management, reporting, and quality practices.
• Strong organizational and deadline-driven work style with attention to detail.

Responsibilities

• Serve as CRM data steward, maintain accurate donor, grant, fund, and activity records.
• Coordinate grant and fund processes, including documentation and reporting.
• Support prospect research and prepare concise profiles and briefs.
• Produce CRM dashboards and reports for leadership and teams.
• Develop SOPs and document processes for development activities.

Skills

CRM experience

Data analysis

Reporting

Project management

Attention to detail

Microsoft Excel

Cross-department collaboration

Communication

Integrity

Education

Bachelor’s degree or 3 years relevant experience

Tools

CRM/database

GiveSmart

Constant Contact

Crescendo

Job description

Job DescriptionPosition Title Development Support Specialist

Department Development

Reports To – Vice President ofDevelopment

FLSA Status – Exempt Classification – Full Time UWW Code -

Position Summary: The Development Support Specialist provides operational and datasupport for donor development, grantmaking, and fund management. The position serves as aprimary steward of the CRM and related records; coordinates documentation and execution ofdonor, grant, and fund processes; conducts prospect research; and produces accurate reportsand analysis for goal tracking and executive review. CF/UWVFC professionals should exhibitthe core competencies of being mission-focused, relationship-oriented, collaborative, results-driven, and strong stewards of the organization’s brand and information.Duties and ResponsibilitiesCRM and Database Management & Data Integrity

CRM and Database Management & Data Integrity

• Serve as a primary administrator and data steward for the CRM (C-Suite), ensuring donor,prospect, fund, grant, interaction, and activity records are accurate, complete, consistent,and timely.
• Establish and maintain CRM data-entry standards, naming conventions, required fields,coding, segmentation, and record-management practices.
• Conduct routine data audits, identify and resolve duplicate or incomplete records, andcoordinate corrections with appropriate staff.
• Manage CRM lists, queries, imports, exports, recurring workflows, and documentation;coordinate system troubleshooting and process improvements as needed.
• Maintain confidential donor and organizational information in accordance with internalpolicies and appropriate access controls.
• Supports other database tools including GiveSmart, Constant Contact and Crescendo.

Grant & Fund Process Execution

• Coordinate the grant process from intake through closeout, including receiving grantrecommendations from donors, due-diligence documentation, payment requests, follow-uprequirements, and donor communication.
• Maintain grant calendars, workflow checklists, templates, status reports, deadlines, andsupporting documentation to ensure accurate and timely execution.
• Prepare and maintain grant agreements, correspondence, reports, and audit-readyelectronic files.
• Maintain fund records, including agreements, restrictions, donor and nonprofit contacts,distribution schedules, grant histories, amendments, and related documentation.
• Coordinate with Finance, Community Investments, and Development staff to reconciledonor, gift, fund, and grant information across systems and processes.

Development Operations & Prospect Research

• Support the Development team with prospect research, including philanthropic interests, organizational affiliations, relationship connections, and publicly available indicators of giving capacity.
• Prepare concise prospect profiles, meeting briefings, portfolio lists, and follow-up materials,and document actionable research in the CRM.
• Maintain accurate records of donor and prospect contacts, activities, next steps,assignments, and stewardship actions; support staff follow-through on established plans.
• Compile information and documentation needed for donor proposals, fund agreements, stewardship activities, and other development initiatives.
• Provide operational support for development and stewardship activities, including donorlists, acknowledgments, meeting preparation, and post-meeting documentation.

Reporting, Documentation & Process Improvement

• Produce recurring and ad hoc CRM reports, dashboards, and analyses related to development goals, donor engagement, prospect pipelines, gifts, funds, grants, andworkflow performance.
• Analyze data to identify trends, gaps, opportunities, and follow-up needs, and present clear findings for executive and Development team review.
• Prepare accurate reports and supporting materials for leadership, Board, committee, and staff meetings, validating data before distribution.
• Create and maintain standard operating procedures, process maps, templates, calendars,and reference materials for donor, grant, CRM, and fund-management activities.
• Recommend and implement practical workflow improvements that strengthen data quality,accountability, cross-departmental coordination, and timely completion of work.

Qualifications

• Bachelor’s degree in a related field or three years of relevant experience in nonprofit operations, development services, database administration, grants management, fund administration, or a related field preferred.
• Experience using a CRM or donor database; experience with data management, reporting, and record-quality practices strongly preferred.
• Strong organizational, project management, and follow-through skills, with exceptional attention to detail and deadlines.
• Ability to document, manage, and consistently execute multi-step processes involving multiple stakeholders.
• Strong analytical skills, including the ability to create reports, interpret data, identify trends, and communicate findings clearly.
• Proficiency with Microsoft Office programs, particularly Excel, and the ability to learn and effectively use database and reporting platforms.
• Strong written and oral communication skills, including the ability to prepare clear correspondence, procedures, summaries, and executive-ready reports.
• Collaborative approach and the ability to work effectively across departments to achieve organizational goals.
• High degree of professional integrity and discretion in handling confidential donor, financial and organizational information.
• Ability to prioritize competing responsibilities and work independently with minimal supervision.
• Possess a valid driver’s license and have use of an insured motor vehicle.

Working Conditions & Physical Requirements: This is a hybrid working environment, and remote work arrangements will be negotiated. Employees may be required to assist with or attend occasional offsite events scheduled forevenings and/or weekends. These events may require several hours on your feet and assisting with lifting and carrying up to 50 pounds.

Direct Reports: N/AStarting Salary- $42,000 Annually

Community Foundation and United Way of Volusia-Flagler Counties is an Equal OpportunityEmployer. It is the organization’s policy to abide by all laws pertaining to fair employment practices and to not discriminate against any employee or applicant for employment because of age, race, color, religion, gender identification, sexual orientation, national origin, handicapor disability, or marital or veteran status.

Date last reviewed/revised: August 12, 2026