Coordinator,Dest Serv,Shore Ex

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. in Miami seeks an administrative professional to support the Destination Services Manager for shore excursion product administration and development. This role covers planning, creation, and operational delivery cycle across assigned regions.

You will ensure Destination Managers have required forms, share tour figures on request, and keep itineraries current. Strong communication with global tour operators, and fluency with NVS/Seaware and Microsoft Office are

Qualifications

• High School Diploma.
• Minimum 1 year in Shore Excursion environment.
• Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word and Excel programs.
• Ability to assimilate and summarize details as appropriate to support decision-making.
• Ability to operate in a fast paced, multi-tasked and deadline driven environment.

Responsibilities

• Provide administrative support to the Manager, Destination Services for shore excursion product administration and development through all aspects of a tour planning, creation and operational delivery cycle in assigned region(s).
• Ensure all Destination Managers onboard have the required tour forms and information necessary and support them with any requests.
• Send operators tour participation figures upon request and confirm when all forms have been received from tour operators.
• Ensure operators have the latest ship itineraries.
• Assist tour operators with any information required or changes requested.
• Effectively communicate with tour operators around the world to ensure operation efficiency and address any questions, concerns, or events that may affect their region.
• Assist Revenue Management with tour space during move offs.
• Assist inside and outside Sales Force with requests.
• Assist with waitlisted excursion matters including- monitoring all waitlist reports, clearing waitlisted excursions on reservations, requesting additional space from operators.
• Request Envograms to advise guests of any tour changes, cancellations, or new tour additions.
• Add additional space and build additional tour extensions when additional departures are added to the brands.
• Assist and research work for new tour initiatives.
• Assist when necessary in building new tours in NVS.
• Update Retail Masters for all destinations for all brands.
• Make necessary changes in NVS/Seaware.
• Maintain and update in-house Tour Operator Directory.
• Assist Manager/Director/VP with special projects as needed.
• Perform other job-related functions as assigned.

Skills

Customer Service

Communication

Interpersonal skills

Detail oriented

Teamwork

Education

High School Diploma

Tools

NVS/Seaware

Microsoft Office

Excel

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

• Provide administrative support to the Manager, Destination Services for shore excursion product administration and development through all aspects of a tour planning, creation and operational delivery cycle in assigned region(s)..

POSITION RESPONSIBILITIES:

• Ensure all Destination Managers onboard have the required tour forms and information necessary and support them with any requests.
• Send operators tour participation figures upon request and confirm when all forms have been received from tour operators.
• Ensure operators have the latest ship itineraries.
• Assist tour operators with any information required or changes requested.
• Effectively communicate with tour operators around the world to ensure operation efficiency and address any questions, concerns, or events that may affect their region.
• Assist Revenue Management with tour space during move offs.
• Assist inside and outside Sales Force with requests.
• Assist with waitlisted excursion matters including- monitoring all waitlist reports, clearing waitlisted excursions on reservations, requesting additional space from operators.
• Request Envograms to advise guests of any tour changes, cancellations, or new tour additions.
• Add additional space and build additional tour extensions when additional departures are added to the brands.
• Assist and research work for new tour initiatives.
• Assist when necessary in building new tours in NVS.
• Update Retail Masters for all destinations for all brands.
• Make necessary changes in NVS/Seaware.
• Maintain and update in-house Tour Operator Directory.
• Assist Manager/Director/VP with special projects as needed.
• Perform other job-related functions as assigned..

QUALIFICATIONS:

Degree Type

• High School Diploma.

EXPERIENCE:

• Minimum 1 year in Shore Excursion environment..

COMPETENCIES & SKILLS:

• Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word and Excel programs.
• Ability to assimilate and summarize details as appropriate to support decision-making.
• Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
• Ability to operate in a team driven environment and accept immediate project responsibility.
• Strong Customer Service, Communication and Interpersonal skills.
• Ability to accomplish assignments displaying detail orientated and well-organized work.
• Ability to work under fast paced, multi tasked and deadline driven environment..

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

At a Glance

Brand Overview

Norwegian Cruise Line

Oceania Cruises

Regent Seven Seas Cruises

New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.