Coordinator-Customer Service: Urology

Baptist Memorial Health Care Corporation; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Jonesboro, AR is hiring for a billing and patient accounts role focused on insurance verification, billing accuracy, and patient financial counseling. You will support daily close processes, maintain confidentiality, and input precise data to ensure proper reimbursement and cash flow.

The position emphasizes strong English communication, familiarity with medical terminology, and a high level of customer service within a clinic operations context.

Qualifications

• One year experience with insurance billing and/or medical collections.
• Knowledge of medical terminology.
• Clear written and verbal English communication to achieve efficiency.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily and monthly close out procedures for internal controls.
• Maintain knowledge of co-pays, deductibles, and workers' compensation protocols.
• Promote customer satisfaction with professional communication.
• Understand corporate policies as they relate to clinic operations.
• Answer phones and direct messages to maintain workflow.
• Keep files neat and confidential to ensure workflow quality.
• Input demographic and medical data accurately and collect fees at time of service.

Skills

Typing 30 wpm

10-key

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Experience

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None