Coordinator-Customer Service II: General Surgery

Baptist; Jonesboro (AR); On-site; USD 32,000 - 45,000; Full time

Job summary

Baptist NEA Clinics in Jonesboro, AR is seeking a Coordinator-Customer Service II for General Surgery. This role serves as first contact for patients, coordinating office activities and assisting with financial counseling, insurance verification, and appointment management.

The incumbent will maintain professional relations with insurers, handle billing-related tasks, and ensure smooth clinic operations while delivering excellent customer service to patients and staff.

Qualifications

• One year of experience in a physician practice or clinic.
• Knowledge of medical terminology and billing processes is preferred.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Verifies insurance, communicates with carriers and regulatory agencies for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with professional verbal and nonverbal communication.
• Knows corporate policies and procedures as they relate to clinic operations.
• Answers phones, takes and directs messages to maintain workflow.
• Seeks help from appropriate sources when needed.
• Follows organizational policies on ethical business practices.
• Calls patients to obtain payment or arrange financials for scheduled exams.
• Schedules appointments and gathers demographic/insurance information in the PM system.
• Keeps files and records neat and confidential to promote smooth workflow.
• Coordinates resources to input accurate data and collect fees at service time.
• Completes assigned goals.

Skills

Excellent customer relations skills

Basic knowledge of Windows apps

Medical terminology knowledge

Job description

Coordinator-Customer Service II: General Surgery

Job Info

• Job Identification 45656
• Job Category ADMIN SUPPORT
• Business Unit BMG NEA Clinics
• Department BMG NEA Clinics

Job Description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed.
• Complies with all organization policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Experience

Minimum Required

• One (1) year of experience in a physician practice or clinic.

Training

Minimum Required

• Current knowledge of medical terminology.

Special Skills

Minimum Required

• Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.