Coordinator-Customer Service II: Gastroenterology

Baptist Memorial Health Care Corporation; Jonesboro (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Jonesboro, AR seeks a Coordinator-Customer Service to be the first point of contact for patients and visitors in a physician practice. You will schedule appointments, collect demographics and insurance information, and provide basic financial counseling as needed.

The role requires one year of experience in a physician practice or clinic, an Associates Degree, and knowledge of medical terminology.

Qualifications

• One year of experience in a physician practice or clinic.
• Associates Degree or collegiate/medical trade completion.
• Current knowledge of medical terminology.
• Excellent customer relations skills; basic Windows applications.

Responsibilities

• Verifies insurance, communicates with carriers for reimbursement.
• Performs daily/ monthly close out procedures for internal controls.
• Maintains knowledge of co-pays, deductibles, and worker's comp protocols.
• Promotes customer satisfaction with professional communication.
• Answers phones, directs messages, and maintains workflow.
• Schedules appointments and collects demographic/insurance data.
• Maintains organized files/records and confidentiality.
• Assists with financial counseling and payment arrangements.
• Completes assigned goals.

Skills

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Job description

Overview

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• One (1) year of experience in a physician practice or clinic.

Preferred/Desired

Education

Minimum Required

Preferred/Desired

Education

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

• Current knowledge of medical terminology.

Preferred/Desired

Special Skills

Minimum Required

• Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

Licensure

Minimum Required

Preferred/Desired