Customer Service Coordinator II

Baptist Memorial Health Care Corporation; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Mississippi seeks a Coordinator-Customer Service to be the first contact for patients and visitors, handling a range of administrative tasks to ensure a smooth clinic experience.

In this role you will coordinate office activities for the physician practice, verify insurance, collect co-pays and assist with financial counseling, scheduling appointments and data entry while maintaining confidentiality and professional communication.

Qualifications

• Minimum one year of experience in a physician practice or clinic.
• Associates degree or medical trade completion preferred.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily and monthly close out procedures for internal controls.
• Collect co-pays and past due balances when applicable.
• Schedule appointments and enter demographic and insurance data.
• Provide financial counseling and assist with payment arrangements.
• Maintain professional patient relations and confidentiality.
• Answer phones and direct messages to maintain workflow.

Skills

Customer relations

Medical terminology

Insurance coordination

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows applications

Job description

Overview

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• One (1) year of experience in a physician practice or clinic.

Preferred/Desired

Education

Minimum Required

Preferred/Desired

Education

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

• Current knowledge of medical terminology.

Preferred/Desired

Special Skills

Minimum Required

• Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

Licensure

Minimum Required

Preferred/Desired