Coordinator – Customer Incentives

Domino's; Ann Arbor Charter Township (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid holidays

Medical, dental & vision

Mental health support

Childcare discounts

Wellness programs

Fertility benefits

Adoption assistance

401k matching

Stock purchase discount

Company bonus

Job summary

Domino’s in Michigan seeks a Coordinator – Customer Incentives to support Gift Card operations and Pizza Concierge teams, handling the mailbox, B2B support, and internal gift card requests.

You will also help develop marketing support to drive Pizza Concierge sales, coordinate promotions, and back up PC Coordinators during peak periods, including some weekends.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• Strong Excel/data manipulation skills.
• Experience in social media advertising is a plus.
• Proven customer service experience.
• Detail oriented with strong organizational skills.
• Excellent communication and presentation skills.
• Role requires travel and weekend/holiday work.

Responsibilities

• Manage Domino’s Gift Card Mailbox and respond to inquiries.
• Provide B2B customer support, order and payment assistance.
• Process and fulfill orders for select B2B customers; manage invoices.
• Coordinate marketing support to drive Pizza Concierge sales.
• Assist with internal gift card orders and DOMGC invoicing.
• Back-up to PC Coordinators during peak periods; weekend work.

Skills

Customer service

Communication skills

Excel / data manipulation

Social media advertising

Attention to detail

Travel for work

Education

Bachelor’s degree in Business/Marketing

Tools

Ariba

Job description

Company Description

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

Job Description

The Coordinator – Customer Incentivesis a generalist and will work with both the Gift Card and Pizza Concierge Teams. This team member will manage the Gift Card Mailbox, provide marketing support to Gift, and manage internal Gift Card requests. This team member will also help develop & implement marketing support to drive Pizza Concierge sales and serve as back-up to PC Coordinators in key sales periods which could include some weekend/holiday coverage.

RESPONSIBILITIES AND DUTIES

• Manage Domino’s Gift Card Mailbox
  
  
  
  • Review/approve new direct-buy customer applications from B2B portal; company information search as needed along with follow-up communication
  
  
  • Provide B2B customer support, order and payment assistance as needed
  
  
  • Process & fulfill orders for select B2B customers based on customer requirements along with processing payments as needed
  
  
  • Handle customer care inquiries (card source, balance inquiries, redemption history)
  
  
  
  


• Marketing Support & Review
  
  
  
  • Lead development & execution of 1st party promotions for in-store & dom.com
  
  
  • Review/approve Domino’s branding within merchant ads & signage for marketing and promotional material. Review for proper use of name, card art and any related imagery as well as proper use of registration marks and related DISCLAIMERS
  
  
  
  


• Process internal department gift card orders & assist with DOMGC invoicing
  
  
  
  • Process and fulfill internal orders in a timely manner and provide detailed weekly summaries to Finance for tracking and billing
  
  
  • Review and process for payment all DOMGC invoices through Ariba
  
  
  
  

(30%) Pizza Concierge Marketing Coordinator and Order Processing Support

• Assist in development & implementation of marketing initiatives to identify new customers and drive sales for PC by working with internal stakeholders and agency partners
  
  
  
  • Develop & manage marketing campaign calendar
  
  
  • Develop & coordinate paid & organic social media posts
  
  
  
  


• Serve as back-up role to support PC Coordinators in key sales periods and periodic weekends
  
  
  
  • Use of Pizza Concierge Ordering Tool for order processing and review for accuracy
  
  
  • Proactively communicate orders status with customers and PC Team Lead
  
  
  • Phone support for our business customers and store team members calling with questions or clarification
  
  
  
  

Qualifications

• Bachelor’s degree in Business, Marketing, or related field


• Strong Microsoft Excel/data manipulation knowledge and skills; Experience in social media advertising a plus


• Proven experience in customer service and building & maintaining relationships


• Detail oriented, analytical with excellent organizational skills


• Excellent communication and presentation skills


• Role requires occasional travel- weekend and/or evening & holiday work will be required

Additional Information

Benefits:

• Paid Holidays and Vacation


• Medical, Dental & Vision benefits that start on the first day of employment


• No-cost mental health support for employee and dependents


• Childcare tuition discounts


• No-cost fitness, nutrition, and wellness programs


• Fertility benefits


• Adoption assistance


• 401k matching contributions


• 15% off the purchase price of stock


• Company bonus

All your information will be kept confidential according to EEO guidelines.

Job Location