Milieu Specialist II; Glick Recovery Center: 660

Thecentersohio; Cleveland (OH); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

The Centers in Cleveland, OH, is seeking a Milieu Specialist II to create a safe, therapeutic milieu for individuals in mental health crises. You will monitor environments, support recovery, and collaborate with a multidisciplinary team to ensure high-quality care during challenging moments.

The role involves coordinating unit activities, reporting, de-escalation, and engagement in treatment planning, with strong emphasis on trauma-informed care and safety protocols.

Qualifications

• Must have high school diploma or GED.
• Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred.

Responsabilités

• Create and maintain a safe, structured milieu for patients in crisis.
• Monitor patient safety and intervene to prevent harm.
• Facilitate therapeutic activities and groups for recovery.
• Coordinate unit activities and guest schedules.
• Complete daily unit reporting for managerial review.
• Provide direct care and support for patients with mental health needs.
• Assist patients with daily living activities as needed.

Connaissances

Mental health knowledge

Communication

Cultural competency

Empathy and patience

Professional boundaries

Formation

High school diploma or GED

Associate's/Bachelor's in psychology or related field

Outils

EHR systems

Computer literacy

HIPAA regulations

Description du poste

Cleveland, OH, USA

Job Description

Posted Monday, July 20, 2026 at 4:00 AM

Job Summary

We are seeking a compassionate and dedicated Milieu Specialist II to join our team at our Behavioral Health Crisis Center in Cleveland, Ohio. In this critical frontline role, you will create and maintain a safe, therapeutic environment for individuals experiencing mental health and behavioral health crises. You will be responsible for monitoring the therapeutic milieu, supporting patients in their recovery journey, and working collaboratively with our multidisciplinary care team to provide exceptional care during some of the most vulnerable moments in our patients' lives. The Milieu Specialist II will also lead in coordinating the activities and schedules of the unit, complete daily reports and audits and act as the first line for problem solving for guest and staff concerns.

Essential Duties and Responsibilities

• Create and maintain a safe, structured, and therapeutic milieu for patients experiencing acute mental health crises.
• Monitor patient behavior and environmental safety continuously, intervening appropriately to prevent harm.
• Facilitate therapeutic activities and groups that promote recovery, coping skills, and emotional regulation.
• Model appropriate behavior and communication while maintaining professional boundaries.
• Coordinate and support unit activities and guest schedules (e.g., meals, self-administered medication administration, therapeutic activities).
• Complete daily unit reporting for managerial review.
• Provide direct care and support to patients with mental health diagnoses, substance abuse issues, and co-occurring disorders.
• Assist patients with activities of daily living (ADLs) as needed while promoting independence.
• De-escalate crisis situations using verbal intervention techniques and trauma-informed care approaches.
• Document patient behaviors, interactions, and progress accurately and in a timely manner.
• Act as the primary point person for any guest concerns.
• Work closely with psychiatrists, nurses, social workers, case managers, and other mental health professionals to coordinate comprehensive care.
• Participate in treatment planning meetings and provide valuable observations about patient progress.
• Communicate effectively with team members during shift changes to ensure continuity of care.
• Collaborate with community resources to support patient transitions and ongoing recovery.
• Act as the primary point person for any staff concerns.
• Implement crisis intervention techniques to manage aggressive or self-harmful behaviors.
• Conduct safety checks and environmental rounds to maintain a secure treatment setting.
• Apply de-escalation strategies and crisis prevention techniques consistent with trauma-informed care principles.
• Follow all safety protocols, including restraint procedures when clinically indicated and authorized.
• Assure timely completion of safety rounding with co-workers and complete any auditing of rounding documentation.
• Oversee the process for any guest passes off unit and timely return.
• Assist with admission and discharge processes and coordinate those processes with crisis services staff.
• Capacity to physically intervene in crisis situations when necessary (may include restraint procedures).
• Other duties as assigned.

Qualifications

Education

High school diploma or GED required.

Associate's or Bachelor's degree in psychology, social work, counseling, or related field preferred.

License or Certification

• CPR and First Aid certification (or ability to obtain within 30 days of hire).
• Crisis Prevention Intervention (CPI) or similar de-escalation training (or willingness to complete upon hire).
• Valid Ohio driver's license with clean driving record.
• Must pass criminal background check.

Preferred Certifications

• Mental Health First Aid certification.
• Certification as a Mental Health Technician or similar credential.

Experience

• Minimum 1 year of experience working with individuals with mental health or behavioral health challenges (crisis intervention, psychiatric facilities, residential treatment, or related settings).
• Experience in crisis stabilization or emergency psychiatric settings preferred.
• Knowledge of substance abuse and co-occurring disorders preferred.

Skills

Clinical and Interpersonal Skills

• Strong understanding of mental health diagnoses, behavioral health challenges, and trauma-informed care principles.
• Excellent communication skills with ability to interact effectively with individuals in crisis.
• Cultural competency and ability to work with diverse populations.
• Empathy, patience, and non-judgmental approach to patient care.

Professional Skills

• Sound judgment and decision-making abilities in high-pressure situations.
• Ability to maintain professional boundaries while building therapeutic relationships.
• Strong observational and documentation skills.
• Flexibility and adaptability in a fast-paced, unpredictable environment.

Technical Skills

• Proficiency with electronic health records (EHR) systems.
• Computer literacy for documentation and communication purposes.
• Understanding of HIPAA regulations and patient confidentiality requirements.

Preferred Skills

• Bilingual abilities (Spanish, Arabic, or other languages commonly spoken in Cleveland area).

Working Conditions

Work is performed in a fast-paced behavioral health crisis stabilization environment with individuals experiencing acute psychiatric symptoms, behavioral dysregulation, and high levels of emotional distress.

The role requires flexibility to work varying or rotating shifts, including evenings, nights, weekends, and holidays, based on program needs.

Employees may be exposed to verbal aggression, physical aggression, crisis situations, and other safety-related concerns requiring the consistent use of de-escalation techniques, trauma-informed care, and established safety protocols.

The position may require standing, walking, monitoring the unit, conducting safety rounds, and responding quickly to changing patient or unit needs for extended periods during a shift.

The work may be emotionally demanding and requires sound judgment, mental stamina, professionalism, and the ability to remain calm and responsive in high-stress situations.

Disclaimer

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.