Coordinator, Compliance and Documentation

Trinidad Benham; Auburn (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision and life_ins

401(k) with employer match

Paid holidays and vacation/sick pay

Tuition assistance program

ESOP

Job summary

Trinidad Benham in LaGrange, GA is seeking a Compliance and Documentation Coordinator to manage SQF, FSC, and SMETA compliance tasks, audits, and documentation. The role requires meticulous records and strong multitasking in a fast-paced environment.

Responsibilities include SQF training, supplier communications, audit support, and production and customer documentation. The ideal candidate will develop training materials, track records, and ensure timely, accurate documentation to support

Qualifications

• Strong attention to detail and excellent organizational skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Familiarity with audit preparation and handling supplier documentation.
• Experience in handling customer claims and document tracking systems.

Responsibilities

• Conduct and support SQF training for new personnel and annual training programs.
• Enter and scan training records into the system.
• Maintain and file SQF training documents for audit readiness.
• Track and manage supplier documents for ETI/SMETA compliance.
• Prepare Bills of Lading (BOLs) for product returns and communicate with suppliers on quality issues.
• Track FSC audits, review FSC statements, and upload certificates.
• Assist in SQF and press audits and participate in process improvements.
• Develop and revise training materials and production procedures.
• Maintain a master production document list and update documents as needed.
• Log and address consumer claims and ensure timely resolutions.
• Record corrective actions for SMETA audits and manage related data entries.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Multitasking

Audit preparation

Customer claims handling

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

Description

We are looking for a dedicated Compliance and Documentation Coordinator to manage key compliance tasks including training, audits, supplier interactions, and documentation management. The role focuses on maintaining and improving compliance processes related to SQF, FSC, and SMETA standards, supporting both internal and external audits, and ensuring accurate and timely documentation. The successful candidate will have a strong ability to multitask, prioritize, and maintain meticulous records.

Department

Packaging Operations

Location

LaGrange, GA

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

SQF Training

• Conduct and support SQF training for new personnel and annual training programs.
• Enter and scan training records into the system.
• Maintain and file SQF training documents for audit readiness

Rejects & Claims Management

• Send product rejects to relevant suppliers.
• Prepare and send emails to suppliers requesting additional information regarding quality issues.
• Prepare Bills of Lading (BOLs) for product returns.

FSC Tracking and Documentation

• Track and prepare for FSC (Forest Stewardship Council) audits.
• Review new items for FSC statements and ensure FSC numbers are included on schedules.
• Conduct quarterly reviews and upload FSC certificates.

Audit Support (SQF & Press Audits)

• Assist in preparing for SQF and press audits, including area process audits and process improvements.
• Participate in Pan press audits to ensure compliance with internal standards.

Training Program Development

• Update and revise training programs as required.
• Provide support in developing production training documents including procedures and PowerPoint presentations.

SQF Annual Reviews & Compliance Maintenance

• Perform annual reviews for SQF including Safety Data Sheets (SDS) related to cleaning, production, and maintenance.
• Review and maintain storage plans, audit documents, and annual testing schedules (e.g., water analysis, calibration accreditations).
• Request and file backflow testing, lab accreditations, business licenses, and certificate uploads.

Production Document Management

• Maintain a master document list for production books.
• Review and update production documentation regularly, issuing new documents when necessary.

Customer Documentation & Claims Handling

• Track and manage customer documents.
• Ensuring Target requirements are met.
• Log and follow up on consumer claims through calls and issue resolution.

SMETA Compliance

• Track environmental compliance metrics and submit data entries for SMETA audits.
• Record corrective actions and handle data entry for the Higgs survey.

Supplier & ETI Compliance

• Manage and collect annual supplier documents for compliance with ETI (Ethical Trading Initiative) and related standards.

Skills, Knowledge and Expertise

Required education and experience

• Strong attention to detail and excellent organizational skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Familiarity with audit preparation and handling supplier documentation.
• Experience in handling customer claims and document tracking systems.

Preferred education and experience

• Experience with compliance standards such as SQF, FSC, and SMETA a plus.

Working environment and physical demands

• The physical environment requires the use of general office equipment (computer, printer, scanner).
• Prolonged periods sitting at a desk and working on a computer.
• Required to use personal protective equipment as needed.

Benefits

• Employee-owned
• Advancement Opportunities
• Weekly pay
• Insurance coverage that includes medical, dental, vision and life insurance and flexible spending accounts
• 401(k) with employer match
• Paid holidays and competitive vacation/sick pay plans
• Tuition assistance program
• Employee stock ownership program (ESOP)