Coordinator, Community Services Program - Homeless Strategy Office

City of Austin; Austin (TX); On-site; USD 63,000 - 78,000; Full time

Job summary

City of Austin seeks a Coordinator, Community Services Program to lead service coordination, training, resources, and outreach for community initiatives. The role serves as a primary liaison to City Council, departments, schools, residents, and other stakeholders, promoting enhanced services and responsive programs.

The position requires a Bachelor's degree with two years of related experience (experience may substitute).

Qualifications

• Bachelor's degree required plus two years of related experience.
• Experience may substitute for education up to four years.
• Knowledge of local, state, and federal resources and grant administration.

Responsibilities

• Leads initiatives related to community services and outreach.
• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
• Collaborates with internal and external stakeholders to promote/improve services and engage the community.
• Arranges staff development and training opportunities related to the services.
• Assists in developing short- and long-range plans and City policies.
• Identifies, collects, and analyzes data; writes reports and makes recommendations.
• Responds to inquiries and handles sensitive complaints from internal and external sources.
• Researches and identifies grant opportunities and completes grant applications.
• Reviews legislation and regulations to determine impact on programs.

Skills

Oral and written communication

Data analysis

Stakeholder engagement

Public program coordination

Education

Bachelor's degree in Business Administration / Public Health / Human Services / Liberal Arts / Social Work

Job description

About This Position

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs

Job Description

Coordinator, Community Services Program

Purpose

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Duties, Functions and Responsibilities

• Leads initiatives related to community services and outreach.
• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
• Arranges for staff development and training opportunities related to the services.
• Assists in the development of short- and long-range plans.
• Assists in the formulation of City policies and operating procedures.
• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
• Reviews legislation, regulations, and policies to determine impact.

Responsibilities - Supervisor and/or Leadership Exercised

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of Local, State, and Federal resources and categorical programs.
• Knowledge of community resources available and how to use them effectively.
• Knowledge of research techniques.
• Knowledge of laws and regulations pertaining to grants and contracts administration.
• Knowledge of grants and contract administration and principals.
• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications

• Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
• Experience may substitute for education up to four (4) years.
• Licenses and Certifications Required: None.

Preferred Qualifications

• Advanced experience working in the homeless field.
• Experience working with a diverse population.
• Ability to put together presentations, spreadsheets and reports using various data systems.
• Ability to travel to multiple work sites.

Compensation Range

The annual hiring range for this position is $62,890.00-$77,980.00

Physical Location

505 Barton Springs Rd
Austin, TX 78704

Notes to Candidate

Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately. HSO's vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive. HSO is a trusted system leader, working collaboratively to ensure an efficient, accessible, and effective homelessness response. HSO makes investments that resolve individual experiences of homelessness and result in meaningful system changes and ensures that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing. Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact. HSO pursues a culture of continuous learning, creating a collaborative, supportive, and engaging workplace that centers on growth, development, and well-being.