Coordinator, Community Services Program - Homeless Strategy Office

City of Austin; United States; On-site; USD 63,000 - 78,000; Full time

Job summary

City of Austin is seeking a Coordinator for the Community Services Program to lead outreach and coordination efforts, working with shelters, service providers, and stakeholders. The role involves data tracking, staff development, and cross‑department collaboration to advance homelessness initiatives.

The position requires a bachelor’s degree and at least two years of related experience, with preference for homeless-service experience and strong grant-writing aptitude.

Qualifications

• Bachelor's degree in a related field and two years of related experience.
• Experience may substitute for education up to four years.
• Homeless services experience preferred.

Responsibilities

• Leads initiatives related to community services and outreach.
• Liaison to City Council, departments, residents, and stakeholders.
• Coordinate staff development and training opportunities.
• Develop short- and long-range plans.
• Identify, analyze, and report on program data and outcomes.
• Research grant opportunities and submit applications.
• Review legislation and policies impacting grants and contracts.

Skills

Stakeholder engagement

Data analysis

Communication skills

Training coordination

Education

Bachelor’s degree in related field

Job description

About This Position

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Job Description

Coordinator, Community Services Program Purpose: Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads initiatives related to community services and outreach.
• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
• Arranges for staff development and training opportunities related to the services.
• Assists in the development of short- and long-range plans.
• Assists in the formulation of City policies and operating procedures.
• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
• Reviews legislation, regulations, and policies to determine impact.

Responsibilities - Supervisor and/or Leadership Exercised

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Local, State, and Federal resources and categorical programs.
• Knowledge of community resources available and how to use them effectively.
• Knowledge of research techniques.
• Knowledge of laws and regulations pertaining to grants and contracts administration.
• Knowledge of grants and contract administration and principals.
• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications

Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job. Experience may substitute for education up to four (4) years.

Preferred Qualifications

Advanced experience working in the homeless field.

Experience working with a diverse population.

Ability to put together presentations, spreadsheets and reports using various data systems.

Ability to travel to multiple work sites.

Compensation Range

The annual hiring range for this position is $62,890.00-$77,980.00

Physical Location

505 Barton Springs Rd Austin, TX 78704

Notes to Candidate

Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately.

HSO’s vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive.

HSO is a trusted system leader, working collaboratively to ensure an efficient, accessible, and effective homelessness response.

HSO makes investments that resolve individual experiences of homelessness and result in meaningful system changes and ensures that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing.

Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact.

HSO pursues a culture of continuous learning, creating a collaborative, supportive, and engaging workplace that centers on growth, development, and well-being.

About the Role

This position will work directly with City-owned Shelters and service providers/operators. The person will be expected to provide support to the Shelter Operations Unit on referrals made to shelters, tracking data around different referrals, working closely with providers on client issues and resources, and troubleshoot complex client situations.

Position will be spent 50% in the field, on site at Shelters, providing guidance and support.

Benefits

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more.

Travel

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Location

505 Barton Springs Road, Austin, TX 78704

Hours

Monday - Friday 8AM - 5PM. Hours may vary depending on departmental needs and initiatives. Some evening, weekend and holiday work may be required.

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.

90 Day Provision for Additional Vacancy

If the same or an additional vacancy occurs within the Austin Homeless Strategies and Operations Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the Austin Homeless Strategies and Operations Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.