Coordinator - Casino Lobby

Remote Jobs; United States; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible vacation allowance

Hybrid / remote working environment

Competitive pay and benefits

Job summary

Hard Rock Digital is building a world-class online sportsbook, casino, and social gaming platform. We seek a content strategist to personalize casino lobby experiences by player segment and jurisdiction, using data and competitive insights to shape content strategy across markets.

The role focuses on researching competitors, developing new game category concepts, and coordinating multi-jurisdiction content rollouts with cross-functional teams to keep lobbies engaging and aligned with releases.

Qualifications

• Experience in content strategy, merchandising, or lobby/category management.
• Strong instinct for market and competitive research; curiosity to analyze competitors.
• Clear, structured written communication for pitching ideas and documenting decisions.
• Familiarity with Atlassian Jira and Confluence, or willingness to learn.
• Understanding of personalization and recommendation systems in consumer apps.

Responsibilities

• Execute and maintain personalized content placements across the casino lobby, tailoring the experience by player segment and jurisdiction.
• Conduct ongoing competitor and market research, tracking how other operators structure their lobbies, categories, and promotional content.
• Pitch and help develop new game category concepts based on market trends, player data, and competitive gaps.
• Coordinate content rollouts across multiple jurisdictions, adapting for local regulatory and compliance requirements.
• Partner with content planning, operations, and game launch teams to keep lobby content fresh and aligned with new releases.
• Monitor widget and category performance, flagging underperforming areas and surfacing testing opportunities.
• Support the buildout of internal frameworks and documentation to scale personalization efforts.

Skills

Content strategy

Market research

Written communication

Personalization concepts

Daytime hours flexibility

Tools

Jira

Confluence

Job description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us?

What's the position?

Every player who opens our casino lobby should see something that feels built for them. This role exists to make that happen. You'll help shape and execute the content strategy behind our lobby experience, personalizing what players see across multiple jurisdictions and continuously sharpening it based on what's working in the market.

This isn't a back office execution role. We're looking for someone who's genuinely curious about player behavior, has an eye for what makes a game or category compelling, and wants to help build the next generation of casino content strategy.

Day to day, you will:

• Execute and maintain personalized content placements across the casino lobby, tailoring the experience by player segment and jurisdiction
• Conduct ongoing competitor and market research, tracking how other operators structure their lobbies, categories, and promotional content
• Pitch and help develop new game category concepts based on market trends, player data, and competitive gaps
• Coordinate content rollouts across multiple jurisdictions, adapting for local regulatory and compliance requirements
• Partner with content planning, operations, and game launch teams to keep lobby content fresh and aligned with new releases
• Monitor widget and category performance, flagging what's underperforming and surfacing opportunities to test
• Support the buildout of internal frameworks and documentation that help the wider team scale personalization efforts

Requirements

What are we looking for?

• Experience in content strategy, merchandising, or lobby/category management, ideally in a digital product environment
• Casino or iGaming experience is a plus but not a requirement
• Strong instinct for market and competitive research, with the curiosity to dig into what other operators are doing and why
• Comfort working across multiple jurisdictions with differing rules, timelines, and content requirements
• Clear, structured written communication for pitching ideas and documenting content decisions
• Familiarity with Atlassian Jira and Confluence, or willingness to learn
• An understanding of how personalization and recommendation systems work in a consumer app context is a plus
• Core daytime hours with occasional flexibility needed around major launches or jurisdictional go-lives

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• A hybrid / remote working environment
• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).