Coordinator - Business Process and Accountability

South Texas College; Trevino Colonia (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

South Texas College seeks a Business Process and Accountability Coordinator to facilitate cross‑functional college projects, align with strategic goals, and drive standardized project management practices.

The role supports planning, execution, and continuous improvement of workflows and deliverables, acting as liaison among department leaders and sponsors. Strong communication, scheduling, and change management skills are essential.

Qualifications

• Bachelor's degree required; in Business Administration, or a related field preferred.
• 3+ years in process improvement, project management, change management, or compliance.
• Experience with reviewing federal, state, and local rules preferred.
• Higher education experience preferred.

Responsibilities

• Apply continuous improvement frameworks to evaluate workflows and remove bottlenecks across college departments.
• Gather and synthesize project metrics, KPIs, and post-implementation feedback for leadership reports.
• Maintain project schedules, task tracking, and milestone dashboards; monitor timelines and risks.
• Support change initiatives with stakeholder readiness, announcements, guides, and training resources.
• Assist in drafting and revising institutional policies and SOPs to align with governance standards.
• Conduct internal assessments to identify gaps and actionable improvements across departments.
• Lead a college-wide project management steering committee for oversight.
• Perform research and complete assigned department projects.
• Assist in preparing Board and Committee motions/reports as needed.
• Coordinate multiple projects concurrently and manage priorities.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem solving

Task management

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Word

Excel

PowerPoint

Visio

Outlook

Job description

Job Description

Department: Business Process and Accountability

General Statement of Job

The Business Process and Accountability Coordinator plays a key role in facilitating, organizing, and tracking cross‑functional institutional projects across the college. Working under the direction of the Senior Manager, this position supports the planning, execution, and continuous improvement of project workflows and deliverables. The Coordinator acts as a liaison between department leaders, key stakeholders, and project teams to ensure alignment with institutional goals, standardized project management methodologies, and timely completion.

Specific Duties and Responsibilities

Essential Functions

• Apply continuous improvement frameworks to evaluate current operational workflows; identify inefficiencies, remove bottlenecks, and recommend streamlined procedures across college departments.
• Gather and synthesize project metrics, KPIs, and post‑implementation feedback; prepare clear status reports and executive summaries for leadership and project sponsors.
• Maintain comprehensive project schedules, task tracking, and milestone dashboards; coordinate cross‑functional project teams, monitor deliverable timelines, and proactively identify risks to keep institutional initiatives on schedule and within scope.
• Support organizational change initiatives by developing stakeholder readiness strategies, drafting operational announcements, user guides, and training resources to ensure smooth transition and adoption of new processes or enterprise tools.
• Assist in evaluating, drafting, and revising institutional policies and standard operating procedures; ensure alignment between project outcomes and governance standards.
• Assist in conducting internal assessment reports across college departments to evaluate compliance, operational effectiveness, identify gaps, and develop actionable corrective measures.
• Assists in the process of developing and leading a college‑wide project management steering committee to provide project oversight and confirm alignment with the College's mission and strategic objectives.
• Performs research and completes projects assigned to the department.
• Assists in preparation of Board and Committee motions/reports, as needed.
• Coordinates multiple projects and assignments concurrently.
• Performs other duties as assigned.

Required Education and Experience

• Bachelor's degree required; in Business Administration, or a related field preferred.
• At least three (3) years of work experience in any or a combination of the following disciplines: process improvement, project management, change management, or general compliance is required.
• Experience in reviewing and applying federal, state, and local rules and regulations, preferred.
• Experience in a higher education institution, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written, and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio, and Outlook) and internet research skills.
• Demonstrated knowledge in compliance, conducting investigations, and providing educational trainings.
• Ability to conduct interviews and communicate effectively with a broad range of constituents both orally and in writing.
• Ability to collaborate with external regulatory agencies, investigators, and consultants.
• Ability to maintain confidentiality and to exercise discretion and sound judgment.
• Strong analytical, critical thinking, and problem‑solving skills.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to wor