Customer Service Representative

VITAS Healthcare; Town of Florida (NY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A national hospice care provider is seeking a representative to educate healthcare professionals and families about hospice benefits. This role involves effective communication regarding end-of-life options and collaboration with clinical teams. Candidates should have 1-2 years’ experience in an office or call center, be organized, detail-oriented, and possess strong customer service skills. A high school diploma is required, with bilingual abilities in Spanish/English considered a plus. Responsibilities include traveling to meet patients and educating them on available hospice services.

Qualifications

• 1-2 years’ experience in a professional office and/or call center environment.
• Familiarity with medical terminology preferred.
• Proficiency with computers and strong typing skills (minimum 45 wpm).
• Exceptional customer service and communication skills.
• Must be detail-oriented and highly organized with the ability to work on various assignments simultaneously.
• Ability to work weekends and holidays as necessary to support operations.

Responsibilities

• Educate healthcare professionals, patients, and families about hospice care.
• Collaborate with clinical teams to create effective messaging.
• Travel throughout assigned territory as required to meet with patients.

Skills

Customer service

Active listening

Verbal and written communication

Detail-oriented

Organization

Attention to detail

Weekend/holiday availability

Education

Completion of high school or basic education equivalency

Medical or business office education/training

Bilingual in Spanish/English

Tools

Electronic Medical Record (EMR) systems

Typing 45 wpm

Job description

WHO WE ARE

We are VITAS Healthcare, the nation’s leading end-of-life care provider since 1978.

Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients’ lives.

Our priority is to care: For our patients, for each other, and for the future.

WHAT YOU’LL DO

As a VITAS representative, you will educate healthcare professionals, patients and families about the benefits of hospice care. Through effective, highly informed conversations about end-of-life options, you will ensure hospice-eligible patients receive the care they deserve in a timely manner.

You will work with patients and families to explain how hospice can benefit them and educate healthcare professionals about end-of-life options for their patient base. You will cultivate and share your expertise about the Medicare hospice benefit and VITAS services, collaborating with clinical teams to create effective messaging and strategies for these purposes.

WHERE YOU’LL WORK

Our representatives are based out of individual VITAS offices but travel throughout their assigned territory as needed, meeting with patients and healthcare representatives wherever education may be beneficial.

WHAT’S EXPECTED FROM YOU

VITAS representatives are driven, organized, articulate, and highly motivated. In this role, you will work strategically to make a difference in the lives of patients and families by educating healthcare professionals about the Medicare hospice benefit.

You will keep the patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life’s journey.

QUALIFICATIONS

• 1-2 years’ experience in a professional office and/or call center environment.
• Familiarity with medical terminology preferred.
• Proficiency with computers, especially with Electronic Medical Record (EMR) systems, and strong typing skills (minimum 45 wpm)
• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
• Must be detail-oriented and highly organized with the ability to work on various assignments simultaneously.
• Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center

EDUCATION

• Completion of high school or basic education equivalency required.
• Bilingual in Spanish/English a plus
• Medical or business office education/training desired

SPECIAL INSTRUCTIONS TO CANDIDATES

• EOE/AA M/F/D/V