Client Experience Coordinator

University of Utah Health; Salt Lake City (UT); On-site; USD 50,000 - 60,000; Full time

Job summary

University of Utah Health seeks a Client Experience Coordinator to support ABD with partnership fulfillment, digital signage operations, and campus events. You will collaborate with internal departments, external partners, vendors, and student staff to ensure deliverables are executed accurately and on schedule.

The role focuses on day‑to‑day management of the digital signage network, scheduling content, training users, and maintaining network performance while adhering to university policies

Qualifications

• Bachelor’s degree or equivalent; 4+ years related work experience for advancement.
• Experience managing multiple projects, deadlines, and operational responsibilities.
• Experience with project management, event planning, client services or partnerships.
• Experience with digital signage networks, content management systems, or AV tech.

Responsibilities

• Manage the University’s digital signage network and content scheduling.
• Research and recommend digital signage opportunities and growth plans.
• Support campus emergency communications through signage network.
• Coordinate sponsorships, partnerships and promotional assets from planning to completion.
• Assist with campus events, activations, and vendor coordination.
• Maintain project records, deliverables, and performance proofs.
• Train student employees supporting signage operations.
• Resolve issues across departments and external partners; escalate when needed.
• Support ABD operations and team initiatives.
• Perform other duties as assigned.

Skills

Project management

Event management

Client services

Partnership fulfillment

Digital signage

Content management systems

Communication

Vendor coordination

Cross‑department collaboration

Education

Bachelor’s degree

Tools

Digital signage networks

Project management software

Job description

Details

Open Date 09/10/2026

Requisition Number PRN46198B

Job Title Project Coordinators

Working Title Client Experience Coordinator

Career Progression Track P00

Track Level P2 - Developing

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Regular business hours with occasional evening and weekend support.

VP Area President

Department 01761 - AUXILIARY BUSINESS DEVELOPMENT

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $50,000 - $60,000 DOE

Close Date 12/10/2026

Job Summary

The Client Experience Coordinator supports the University of Utah’s Auxiliary Business Development ( ABD ) team in the planning, coordination, and execution of partnership fulfillment, digital signage operations, and campus events. This position works closely with the Client Experience Manager, campus departments, external partners, vendors, and student employees to ensure partnership commitments and client deliverables are executed accurately, efficiently, and on schedule.

A primary responsibility of this position is the day-to-day management and operation of the University’s digital signage network. This includes scheduling and publishing content, managing software and user access, providing training and support to campus partners, monitoring network performance, troubleshooting hardware and software issues, coordinating maintenance and repairs, and ensuring digital signage content follows University policies and procedures.

The position will also coordinate assigned sponsorship and partnership fulfillment projects, assist with event planning and execution, maintain project documentation and proof of performance, and help coordinate student employees supporting fulfillment and digital signage operations.

Success in this role requires strong organizational and project management skills, attention to detail, the ability to manage multiple projects and deadlines, comfort working with technology and software platforms, and the ability to collaborate effectively with a variety of internal and external partners. The ideal candidate is proactive, solutions-oriented, and able to independently manage day-to-day responsibilities while knowing when to up

This position reports to the Client Experience Manager.

Responsibilities

• Manage the University’s digital signage network: Oversee day-to-day content scheduling, software administration, user support, network monitoring, and coordination of hardware maintenance and troubleshooting. Ensure signage remains operational and content follows University policies, brand standards, and sponsorship requirements.

• Evaluate and develop digital signage opportunities: Research emerging digital signage technologies, platforms, hardware, and best practices to identify opportunities to improve and expand the University’s digital signage network. Assess current and future signage needs, develop recommendations and potential solutions, and assist with planning for network growth and enhancements.

• Support campus emergency and safety communications: Work closely with University Emergency Management to ensure emergency and safety messaging capabilities are connected, operational, tested, and monitored across the digital signage network. Collaborate with Emergency Management to identify opportunities to expand the reach and effectiveness of safety and emergency communications across campus.

• Coordinate partnership and sponsorship fulfillment: Work with the Client Experience Manager, Crimson Brand Partners, campus departments, vendors, and external partners to coordinate assigned deliverables, timelines, promotional assets, signage, and other partnership commitments from planning through completion.

• Support events and partner activations: Assist with planning and execution of campus events, sponsorship activations, and other client‑facing experiences, including logistics, equipment, staffing, vendors, signage, and promotional materials.

• Manage project documentation and reporting: Maintain accurate project records, fulfillment tracking, agreements, deliverables, proof of performance, and other documentation using appropriate project management and business software.

• Train and coordinate student employees: Help train and assign work to student employees supporting digital signage, partnership fulfillment, and other ABD operations while providing opportunities for professional development and hands‑on experience.

• Collaborate and resolve issues: Serve as a day‑to‑day point of contact for assigned projects, work across departments and with external partners to coordinate deliverables, identify and resolve issues, and escalating complex matters to the Client Experience Manager or appropriate University resources.

• Support ABD operations and initiatives: Assist the Client Experience Manager with meetings, planning, departmental initiatives, and other projects that support the team’s partnership, client experience, and operational goals.

• Perform other duties and responsibilities as assigned.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Project Coordinator, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Preferences

• Professional experience managing multiple projects, deadlines, or operational responsibilities in a fast‑paced environment.

• Experience with project management, event management, client services, partnership fulfillment, or related areas.

• Experience managing or supporting digital signage networks, content management systems, audiovisual technology, or other technology platforms.

• Experience troubleshooting technology, software, hardware, or network‑related issues.

• Experience working with databases, project management software, digital content platforms, or other business technology systems.

• Strong organizational skills and demonstrated ability to manage multiple projects and competing priorities while maintaining attention to detail.

• Strong written and verbal communication skills with the ability to work effectively with individuals across multiple departments and organizational levels.

• Strong collaboration skills and experience coordinating projects or deliverables across multiple departments, business units, vendors, or external partners.

• Ability to independently identify problems, develop solutions, and follow through to completion.

• A proactive, self‑motivated work style with the ability to adapt to changing priorities.

• Experience supervising, training, or mentoring student employees or other staff.

• Interest in representing the University in campus, community, and corporate settings.

Type Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted athttps://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.