Coordinator 2, Technical Product Sales - Business Support

Comcast; Northern (KY); Hybrid; USD 18,000 - 33,000; Full time

Job summary

Comcast Business is seeking a detail-oriented team member to facilitate customer orders, serve as primary liaison, and support system updates across multi-location deployments. You will handle technically complex orders and mentor peers to ensure service accuracy.

This role supports diverse customer needs and promotes new product offerings. The position requires 2–5 years of advanced product support experience, reliable night/weekend availability, and strong customer-facing skills.

Qualifications

• Experience handling technically complex orders and mentoring peers.
• Preferred proficiency with CSG, Salesforce.
• Experience working with business services and sales functions.

Responsibilities

• Ensuring contracts adhere to submission criteria, compliance, and making approval decisions
• Leading new initiatives, championing system updates, and promoting product offerings
• Acting as a subject matter expert for job knowledge and mentoring less experienced staff
• Handling orders requiring advanced technical knowledge and customer understanding
• Building, tracking, and monitoring orders through system navigation and coordination
• Serving as the primary contact for customer IT/technical personnel and vendor interactions
• Minimum 2–5 years of advanced product support experience, with demonstrated experience supporting business services and sales functions
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

Customer-Focused

Relationship Building

Workplace Organization

Professional Etiquette

Accountability

Adaptability

Technical Knowledge

Self Motivation

Critical Thinking Problem Solving

Communication

Professional Integrity

Education

High School Diploma / GED

Tools

Salesforce

CSG

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job facilitates customer orders, acting as a primary liaison and also supporting initiatives and system updates. It handles technically complex orders and supports diverse, multi-location customer needs, ensuring service accuracy. It also provides guidance and mentorship to peers.

Job Description

Preferred proficiency with CSG, Salesforce and workforce preferred.

Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Responsibilities:

• Ensuring contracts adhere to submission criteria, compliance, and making approval decisions
• Leading new initiatives, championing system updates, and promoting product offerings
• Acting as a subject matter expert for job knowledge and mentoring less experienced staff
• Handling orders requiring advanced technical knowledge and customer understanding
• Building, tracking, and monitoring orders through system navigation and coordination
• Serving as the primary contact for customer IT/technical personnel and vendor interactions
• Minimum 2–5 years of advanced product support experience, with demonstrated experience supporting business services and sales functions
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

• Customer-Focused
• Relationship Building
• Workplace Organization
• Professional Etiquette
• Accountability
• Adaptability
• Technical Knowledge
• Self Motivation
• Critical Thinking Problem Solving
• Communication
• Professional Integrity

Salary:

Base Pay: $21.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years