Service Coordinator I

Trane Technologies; Latham (NY); On-site; USD 44,221,000 - 80,376,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in Latham, NY is seeking a Service Coordinator to plan, coordinate, and direct operational resources for service agreements and repair work. You will procure labor and materials, ensure adherence to financial standards, and maintain customer satisfaction.

Daily interactions include Field Technicians, Service Managers, and Project Managers to align priorities and maximize efficiency. The role requires strong communication, organization, and a proactive problem-solving mindset.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills and phone proficiency.
• Organizational and multitasking abilities.
• Detail-oriented and able to work in a fast-paced environment.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to projects.
• Schedules personnel, materials, sub-contractors and equipment based on project needs.
• Interacts with Project Managers and HVAC Technicians to assign/dispatch staff.
• Coordinates operations with Parts Department and Acquisition as needed.
• Maintains customer satisfaction by investigating concerns and responding to special requests.
• Generates work orders and prepares project paperwork for Administrators.

Skills

Customer Service

Organization

Multi-tasking

Detail oriented

Overtime flexibility

MS Office

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Windows OS

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. We boldly go.

Where Is The Work

On-Site (5 days)

What's In It For You

Trane in Latham, NY is hiring for a Service Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

What You Will Do

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

What You Will Bring

• Education: High School Diploma/GED required.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Must be detailed oriented and enjoy working in a fast paced environment.
• Flexibility to work overtime/weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Annual Base Salary Range Or Hourly Base Pay Range

$32,100.00 - $58,344.99

Compensation Type

Exception Hourly

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.