Coordinator

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Sbhonline is seeking an Intake Coordinator in Brooklyn, NY. This full-time, in-person role focuses on guiding clients through the intake process, ensuring accurate documentation, and providing exceptional service.

The ideal candidate will be warm, professional, detail-oriented, and an excellent communicator who can manage multiple clients and tasks in a fast-paced environment.

Qualifications

• Excellent verbal and written communication.
• Strong interpersonal and customer service abilities.
• Detail-oriented and highly organized.
• Able to manage multiple clients and priorities simultaneously.
• Excellent follow-up and documentation skills.
• Comfortable learning new systems quickly.
• Team-player with a proactive attitude.
• Experience in intake coordination, client services, healthcare, or admin is a plus.

Responsibilities

• Serve as primary contact for clients throughout the intake process.
• Communicate with clients daily and build professional relationships.
• Guide clients through intake procedures and next steps.
• Assist clients with completing forms, applications, and documentation.
• Explain paperwork clearly and patiently to clients.
• Review documentation for accuracy and completeness.
• Prepare and submit intake paperwork within deadlines.
• Maintain accurate, organized client records and track progress.
• Respond to client inquiries via phone, email, and in-person.
• Coordinate with internal teams to ensure smooth onboarding.

Skills

Communication

Customer service

Organizational skills

Time management

Attention to detail

Multitasking

Follow-up

Team coordination

Job description

Location: Brooklyn, NY
Employment Type: Full-Time, In-Person
Salary: Based on Experience

Intake Coordinator

A growing organization in Brooklyn, NY is seeking a motivated, personable, and highly organized Intake Coordinator to join its team. This position is ideal for someone who enjoys working directly with people, providing excellent client service, and ensuring important documentation and intake processes are completed accurately and efficiently.

The ideal candidate is warm, professional, detail-oriented, and an excellent communicator who can help clients navigate the intake process while maintaining consistent follow-up.

Key Responsibilities

• Serve as a primary point of contact for clients throughout the intake process.
• Communicate with clients daily and develop strong, professional relationships.
• Guide clients through required intake procedures and next steps.
• Assist clients with completing forms, applications, and other required documentation.
• Explain paperwork and requirements clearly and patiently.
• Review documentation for accuracy and completeness.
• Prepare and submit intake paperwork accurately and within required timelines.
• Follow up with clients regarding missing or outstanding information.
• Maintain accurate and organized client records.
• Track intake progress and ensure cases continue moving through the process.
• Respond to client phone calls, emails, and questions in a timely and professional manner.
• Coordinate with internal team members to ensure smooth client onboarding.
• Maintain confidentiality and professionalism when handling client information.
• Assist with general administrative and intake-related responsibilities as needed.
• Contribute to a positive, collaborative, and supportive office environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Warm, friendly, patient, and professional demeanor.
• Exceptional attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to manage multiple clients, documents, and priorities simultaneously.
• Excellent follow-up skills.
• Comfortable communicating with clients by phone, email, and in person.
• Ability to learn new systems and processes quickly.
• Dependable and able to work effectively in a fast-paced environment.
• Team-oriented attitude with a willingness to assist coworkers when needed.
• Previous experience in intake coordination, client services, healthcare, administrative support, or a related position is a plus.