COORDINATOR

Family Service League Inc.; Bay Shore (NY); On-site; USD 34,000 - 48,000; Part time

Job summary

Family Service League Inc. in Bay Shore, NY is seeking a part-time Long Term Care Coordinator for our Ombudsman program.

The role focuses on empowering, educating, and advocating for residents in licensed facilities across Suffolk County. You will mentor volunteers, visit facilities lacking Ombudsman coverage, and ensure compliance with state regulations while maintaining clear reporting and documentation by deadlines.

Qualifications

• Bachelor’s Degree in human services, social work or related field required.
• NYS Certified Ombudsman certification required - training provided and must be completed within 6 months.
• Minimum 3 years’ experience with older adults and disabled individuals preferred.
• Strong interpersonal and communication skills.
• Understanding of aging, health care and long-term care issues preferred.
• Excellent organizational skills and ability to meet deadlines.
• Self-starter, able to work independently and as part of a team.
• Excellent verbal and written communication and presentation skills.
• Computer proficiency, including Microsoft Office.
• Valid New York State Driver’s License required.

Responsibilities

• Visit long term care facilities without an Ombudsman to ensure residents have access to advocacy.
• Travel across Suffolk County to provide coverage and mentor volunteers.
• Escalate critical issues to Program Coordinator when needed.
• Assist residents and families to form councils and advocate for needs.
• Complete reports and documentation accurately and on time.
• Attend staff meetings, trainings, and program sessions.
• Assist with certification training of new Ombudsman volunteers.
• Ensure compliance with policies and regulatory requirements including NYS DOH and OSSLT.
• Engage with service providers, advocacy groups, and regulatory agencies.
• Provide resources and referrals to residents and families navigating long-term care.

Skills

Interpersonal skills

Communication skills

Self-motivation

Microsoft Office

Driver's license

Cultural competency

Education

Bachelor's Degree in human services or related field

NYS Certified Ombudsman certification

Tools

Microsoft Office

Job description

COORDINATOR

Family Service League Inc. Bay Shore, New York, United States

About this position

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE:

21 hours per week- 7 hours a day x three days a week.

SUMMARY:

Family Service League is seeking a part-time Long Term Care Coordinator for our Ombudsman program in Bay Shore, NY. The Coordinator will empower, educate, and advocate for residents in licensed long term care facilities in Suffolk County. Responsibilities include mentoring volunteers, visiting uncovered nursing homes, assisted living , adult homes and family type homes.

RESPONSIBILITIES:

• The Coordinator will visit all long term care facilities that do not have an Ombudsman assigned to it to ensure residents have access to an Ombudsman.
• Travel to various long-term care facility locations throughout Suffolk County to provide coverage and mentor Ombudsman volunteers.
• Escalate to Program Coordinator of critical issues and lack of resolution to complaints.
• Assist residents and family members to develop councils.
• Accurately complete all reports and documentation required by the program and submitting them by the required deadline.
• The Coordinator will attend staff meetings, in-service trainings, and program trainings.
• Participates with the certification training of new Ombudsman volunteers.
• Assure compliance with Family Service League policies, standards and regulatory requirements including the Office of the State Long Term Care Ombudsman and New York State Department of Health.
• The Coordinator will interact effectively with service provider agencies, advocacy organizations and regulatory agencies.
• Provides resources and referral information to residents and families and assists them with navigating the long-term care system.
• Demonstrates cultural competency with communications and complaint resolution.
• All other duties as assigned.

QUALIFICATIONS:

Bachelor’s Degree in human services, social work or related field of study required.

NYS Certified Ombudsman certification required - training provided and must be completed within 6 months.

A minimum of 3 years’ experience in working with older adult and disabled individuals preferred.

Strong interpersonal skills and the ability to deal effectively with a diverse range of people.

Understanding of aging, health care and long-term care issues is preferred.

Excellent organizations skills, ability to manage multiple tasks and meet deadlines.

Self-starter, ability to work independently, as a team and be self-motivated.

Excellent verbal and written communication skills, as well as presentation skills.

Computer proficiency, including Microsoft Office, required.

Valid, clean New York State Driver’s License required.