Long-Term Care Ombudsman

Catholic Charities, Diocese of Pittsburgh; Butler (Butler County); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Generous time off

Retirement plan

Work from home after training

Best Places to Work designation

Job summary

Catholic Charities, Diocese of Pittsburgh, is seeking a compassionate Long-Term Care Ombudsman to advocate for residents in long-term care facilities, ensuring safe and least-restrictive living environments.

The role offers a competitive salary and strong health benefits, including medical, dental and vision, effective the first of the month after hire, plus generous time off and a solid retirement plan. After training, you may work from home.

Qualifications

• Four years of experience in public or private social work; bachelor’s degree required, or equivalent with 12 sem. hours in related fields.
• Excellent oral and written communication skills required.
• Knowledge of aging and geriatric issues desirable.
• Ability to visit facilities in Butler County and travel in Pennsylvania.

Responsibilities

• Receive and resolve complaints related to residents in long‑term care facilities following program regulations.
• Conduct on‑site visits to nursing, personal care/assisted living, and domiciliary care facilities.
• Document case notes and activities according to guidelines.
• Provide accurate data to the PA Department of Aging within timelines.
• Collaborate with Ombudsman Volunteers and participate in training.
• Complete required certification training and attend regional meetings.
• Maintain confidentiality in communications with participants and staff.

Skills

Communication skills

Oral and written communication

Interviewing techniques

Assessment techniques

Education

Bachelor's degree

12 credit hours in related social sciences

Job description

Description

At Catholic Charities, Diocese of Pittsburgh, we believe that all stages of human life are sacred and that the dignity of the human person is the foundation of a moral vision for society.

Description

At Catholic Charities, Diocese of Pittsburgh, we believe that all stages of human life are sacred and that the dignity of the human person is the foundation of a moral vision for society.

We’re seeking a compassionate Long-Term Care Ombudsman to help ensure that older adults residing in long‑term care facilities are in the safest and least‑restrictive living situations.

With your education, experience, and compassionate heart you know the importance of keeping the most vulnerable in our community safe.

We offer successful candidates a competitive salary, strong health benefits (including medical, dental and vision) that are effective the first of the month following hire date and generous time off programs that includes15 paid holidays a year. We also have a solid retirement plan that is fully funded by Catholic Charities along with other benefits.

In addition, the Long-Term Care Ombudsman is able to work from home following training.

We have a collaborative and friendly team focused culture at Catholic Charities, and we are proud to be designated by the Pittsburgh Business Times as one of the Best Places to Work in Western Pennsylvania in 2022, 2023, 2024, 2025, and 2026.

Long-Term Care Ombudsman Key Performance Objectives Include

• Receives and resolves complaints related to residents in long‑term care facilities following the PA Department of Aging Ombudsman Program regulations and procedures.
• Conducts on‑site visits of long‑term care facilities including nursing, personal care/assisted living facilities, and domiciliary care homes to conduct investigations and resolve concerns.
• Accurately and promptly documents case notes and program activities in accordance with PA Department of Aging guidelines.
• Ensures accurate data is provided to the PA Department of Aging within established timeframes.
• Collaborates with and supports Ombudsman Volunteers including program training.
• Successfully completes required certification training programs.
• Participate in Regional Networking Meetings and the Annual Ombudsman Conference.
• Maintains confidentiality in communication with participants, staff, and others to preserve client and staff rights.

Requirements

Minimum Qualifications:

• Four years of experience in public or private social work; and a bachelor's degree is required; or any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.
• Excellent oral and written communication skills, including interviewing and assessment techniques are required.
• Knowledge of the aging process and geriatric issues is highly desirable.
• The demonstrated history of successfully interacting constructively with community agencies and resources is required.
• The ability to make facility visits within Butler County is required.
• The ability to travel within Pennsylvania for trainings is required.
• A valid driver's license is required.