Intake Coordinator

10 Nationwide Children's Hospital; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Nationwide Children's Hospital in the United States seeks a Resource Coordinator to assist families in obtaining health resources and services through screening and triage. You will answer questions, provide referrals, gather pre-admission information, and schedule appointments while collaborating with interdisciplinary teams and using EMR systems to balance demand and capacity.

A Bachelor's degree or equivalent experience is required, with strong customer service and computer skills essential

Qualifications

• Bachelor’s Degree in relevant field, or equivalent experience.
• Strong customer service and data entry skills.
• Proficiency with computer systems and scheduling software is required.

Responsibilities

• Assist families in identifying needed resources through screening and triage.
• Answer questions, provide referrals, and schedule services.
• Gather pre-admission information and complete data entry.
• Identify emergent cases and seek clinical review before referrals.
• Collaborate with interdisciplinary teams to coordinate resources and scheduling.
• Use EMR and scheduling software to assess service demand and capacity.

Skills

Customer service

Process improvement

Data entry

Advanced computer skills

Education

Bachelor’s Degree / Equivalent experience

Tools

EPIC

Job description

Overview

Job Description Summary: Coordinates and assists in the provision of health resources and services to clients.

Essential Functions

• Assists families in determining needed resources and services through a screening and triage process.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilizes Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Education Requirement

Bachelor’s Degree in relevant field, or equivalent experience, required.

Skills

• Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
• Proficiency with EPIC, preferred.

Experience

Customer service or other relevant experience, required.

Physical Requirements

• OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
• FREQUENTLY: Standing, Walking
• CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting

Additional Information

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet

About Nationwide Children's Hospital

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We're 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud.