Coordinating Mgr - L A

NYC Health + Hospitals; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

NYC Health + Hospitals Carter in Harlem seeks a Social Work Supervisor to oversee discharge planning and social work operations across LTACH and SNF referrals. The role drives interdisciplinary collaboration and ensures efficient patient transitions.

Under the direction of the Social Work Director, you will supervise staff, develop processes, and enhance care delivery. This on-site position offers growth within a mission-driven health system.

Qualifications

• Master’s degree in a health or social services field and one year of healthcare experience or 2 years in related roles.
• Strong leadership, communication and liaison abilities across disciplines.
• Experience with discharge planning and care coordination preferred.

Responsibilities

• Supervise LTACH ALOC and SNF referrals coordination with social workers and clinical staff.
• Coordinate community and government agency collaborations to support patient care.
• Develop strategies to improve discharge planning and service delivery.
• Oversee department administration and record-keeping activities.
• Lead interdisciplinary teams to optimize patient flow and care transitions.
• Plan and conduct data analysis on program metrics and outcomes.

Skills

Communication

Leadership

Interdisciplinary collaboration

Analytical thinking

Education

Master’s degree in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling

Bachelor’s degree in related field with healthcare experience

Job description

Marketing Statement

NYC Health + Hospitals/Carter is a state-of-the-art facility with a 4-Star CMS Quality Rating, equipped with 164-bed Skilled Nursing Facility and 201-bed Long-Term Acute Care Hospital (LTACH) based in Harlem. Carter excels at providing quality medical, sub-acute, rehabilitative, and long-term specialty services for individuals in need of medically-complex care like ventilator weaning and onsite-dialysis. Every employee takes a person-centered approach that exemplifies our ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnership.

From more than 600 Nursing Homes in New York, Carter ranks #4 in Newsweek’s Best Nursing Homes in New York2026; and also received a high-performance rating for Long-Term Care and Short-term Rehabilitation from U.S. News & World Report’s Best Nursing Homes in America 2026.

In 2025, Carter was awarded the American Nurses Credentialing Center’s Pathway to Excellence with Distinction Award, the nation’s first long-term facility to receive it.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position

Under supervision of the Social Work Director or designee, plans, designs and evaluates programs and systems (or subdivisions thereof) relating to social work and discharge planning services, and implements these by appropriate analytical, liaison, consultative and research functions.

Provides support to oversee day to day operations of the social work department as well as assist the director (or designee) in ensuring timely coordination, and delivery of patient and resident related activities and services. Duties may also include facilitating projects and other tasks assigned to improve service delivery and discharge planning.

Essential Duties And Responsibilities

• Responsible for initiating and coordinating all LTACH ALOC and SNF referrals to various community base facilities:
  • Consults with social workers, personnel in other segments of the Corporation involved in the direct patient care, financial, operational and/or professional components of health care program plans.
  • Consults with medical and professional staff of other departments and staff from associated health care fields to plan and coordinate joint patient and management objectives. Acts as a liaison between the Department of Medical Services and other administrative divisions.
  • Liaisons and coordinates activities with operational health facilities personnel, representatives of the community and involved governmental or health care agencies.
  • Works as a member of an interdisciplinary team assisting in making referrals to City agencies, social service agencies, community organizations and other organizations that provide health and social services.
  • As required, consults with medical, nursing and other staff involved in treatment to clarify ambiguities and secure documentation of the records and to secure necessary and timely certification and verification.
  • Provides technical/professional assistance within the social work department i.e. distributing, gathering, and submitting discharge notices, providing limited direct patient/resident interaction to support social worker
• Participates in developing strategies and alternative approaches for improvement of discharge planning and delivery of patient/resident care within the social work department.
• Provides administrative supervision for a health service program.
• Participates in designing evaluative measures and procedures by which program efficiency in delivery of patient/resident care can be audited and participates in the evaluation audits.
• May supervise studies related to the service/program and analyzes modifications and development of systems and procedures to improve departmental operations. Makes recommendations and implements.
• Supervises the office administration and office record keeping activities of the department.
• Assists in planning and development of intrafacility and community materials, preparation of interpretive bulletins and procedures, etc.
• Represents the facility/department at community activities related to agency or program concerns.
• Participates in planning, organizing, and implementing overall community liaison programs with nursing facilities, home health agencies and other appropriate community groups.
• Assists in the preparation of program guidelines, designs or protocols, and delineation of problems relating to their implementation.
• Supervises the preparation and publication of operational manuals and procedures.
• Plans and conducts departmental analysis on data and metrics such as:
  • Keeps records related to programs, activities, objectives, etc.
  • Feasibility Studies and Resource Analysis;
  • Content and Standards for the professional components of health care projects;
  • Analyst of socio-economic and other demographic data;
  • Public policy and Legal Restraints; and,
  • Staffing patterns.
• Participates in defining and developing data needed for planning and reporting. Converts data into quantification measures for utilization i.e. Ratios and Patterns, Manpower and Staffing needs, Pricing and Costs Formula and other analysis pertinent to social work and discharge planning.
• Performs other related tasks.

Minimum Qualifications

Master’s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and one (1) year of full-time experience in medically-oriented health care and medical support systems environment; or 2. Bachelor’s degree from an accredited college or university in disciplines listed in “1” above; and two (2) years of full-time experience in medically-oriented health care and medical support systems environment; or 3. A satisfactory equivalent combination of education, training and/or experience, in which each year of relevant training and/or experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a Bachelor’s degree.