Coordinated Entry Specialist (CAM)

Wayne-Metropolitan-Community-Action-Agency; Detroit (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Wayne Metro seeks a Coordinated Entry Specialist to engage households facing homelessness, assess needs, and coordinate rapid referrals to housing resources. You will complete intake, document case details, and support clients in identifying immediate housing options using a trauma-informed approach.

The role requires strong written and verbal communication, teamwork, and the ability to manage multiple cases in a fast-paced environment.

Qualifications

• Bachelor's degree or combination of education and experience equivalent to.
• Excellent writing and oral communication skills.
• Ability to organize, plan, prioritize, and meet deadlines.
• Trauma-informed, client-centered approach to housing assistance.
• Experience or knowledge of homeless services and Continuum of Care preferred.

Responsibilities

• Identify and assess intake for individuals and families in housing crisis.
• Input data into HMIS and maintain accurate case files.
• Coordinate referrals to community resources and housing programs.
• Assist with housing applications and follow up on outcomes.
• Engage with clients using trauma-informed, strengths-based communication.

Skills

Communication

Interpersonal skills

Organizational skills

Teamwork

Problem solving

Active listening

Education

Bachelor's degree or equivalent experience

Tools

HMIS

Google Workspace

Microsoft Word

Microsoft Excel

Job description

Scope:Responsible for working with individuals or families experiencing homelessness to resolve their housing crisis as quickly as possible. The Coordinated Entry Specialist (CAM) is responsible for identifying, assessing, and completing intake and data entry for individuals and families in order to make the appropriate referrals to community resources.Essential FunctionsUtilize a trauma-informed approach to engagement focused on creating safety and transparency for households experiencing homelessnessFacilitate strengths-based conversations with households that explore opportunities and identify resources to divert households from entering emergency shelterAssist individuals and families in identifying immediate alternate housing arrangements and, if necessary, connections with services and financial assistanceAssess for and complete applicable housing applications with households, including pre-application for Homeless Preference Housing Choice Voucher waitlistConduct progressive and comprehensive screening and assessment to ensure households are connected to relevant and appropriate services.Assist households in obtaining vital documentsConnect individuals and families to mainstream benefits and other community resources that ultimately lead to safe, stable, sustainable and affordable housingInput data into Homeless Management Information System (HMIS) to track household demographics, services provided, and housing outcomesMaintain complete and accurate case files, including case notes and required documentationActively participate in workgroups, committees and case conferences related to emergency shelter and diversionMaintain a positive attitude towards assigned work, clients, and staff, and a willingness to work with othersOther duties as assignedMinimum Qualifications:Bachelor’s degree OR a combination of education and experience that is similarly equivalentWorking knowledge of Detroit Continuum of Care and/or homeless services is a must, or transferable skills requiredExcellent writing and oral communication skillsAbility to organize, plan, prioritize, meet deadlines, and work under pressureFlexible and committed to working as a team toward pursuit of common goals.Ability to use sound judgment and initiative to analyze and resolve problems.Effective listening skills and professional communication skills, both orally and in written form.Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse community.Demonstrate understanding of high-quality customer service.Deep commitment to ending homelessness and advancing racial equity, operating from a Housing First, low-barrier, and person-centered approach.Minimum Competencies:Working knowledge of basic internet applications and programs including Google technology and Microsoft Office Word and Excel. The ability to learn and utilize statewide data collection processes necessary to programs for this position.Good interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.Ability to provide services for those persons facing economic, social, health, age, and educational barriers.Ability to work independently or in a team environmentPerform work in a manner that upholds Wayne Metro policies and procedures.Licensing and Other Requirements:Valid identification and reliable transportation.Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.Travel Requirements:Ability to travel to various sites, which may include public meeting places as designated.Work Hours: Available work schedules range in timeframes from Monday – Saturday, with specific hours to be determined by department needs.Physical Requirements and Work EnvironmentClerical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a hybrid (in-person and virtual) setting, in a professional environment. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands and to talk or hear.Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.