Coordinated Entry Coordinator

Catholic Charities WVa; Wheeling (WV); On-site; USD 60,000 - 75,000; Full time

Job summary

Diocese of Wheeling-Charleston is seeking a Coordinated Entry Coordinator to oversee CE operations across five counties, aligning access, assessment, prioritization, and referrals for housing resources.

You will maintain CE policies, standardize intake, and work with partners to reduce rural access barriers while safeguarding client confidentiality. This role emphasizes data integrity, accurate reporting, and collaboration with local agencies to end homelessness.

Qualifications

• Bachelor’s degree or equivalent experience (substitution allowed).
• Experience with HMIS or similar client data system.
• Experience facilitating multi-agency meetings and/or case conferencing.
• Valid driver’s license, reliable transportation, and auto insurance meeting agency requirements.
• Ability to pass required background checks.

Responsibilities

• Manage daily Coordinated Entry operations including access, assessment, prioritization and referral for all CoC/ ESG resources.
• Maintain and update CE policies and procedures; present revisions to CoC Board for approval.
• Monitor housing vacancies and match prioritized households to available units in a timely manner.
• Recruit and support CE access points across five counties; standardize intake, screening and referral practices.
• Identify and reduce access barriers in rural areas (transportation, technology, after-hours).
• Coordinate CE with 211, street outreach, DV, youth, veteran services while protecting survivor confidentiality.
• Oversee standardized assessment tool use and trauma-informed administration.
• Ensure equity-focused prioritization across populations and counties; monitor outcomes.
• Support diversion and prevention screening at entry.
• Maintain by-name list and facilitate regular case conferencing; gather updates from partners.
• Enter CE data in HMIS and produce regular performance reports.
• Support PIT, HIC, LIS and System Performance Measures tasks.
• Train staff on CE policies; provide ongoing technical assistance; serve as CE primary contact.
• Monitor partner compliance with CE policies and HUD requirements.
• Lead annual CE evaluation with feedback from lived experience; recommend improvements.
• Track CE grievances and appeals per CoC policy.
• Staff CE committee and report to CoC Board; contribute to annual NOFO and gaps analysis.

Skills

HMIS experience

Facilitating multi-agency meetings

Driver’s license

Background checks

Education

Bachelor’s degree in social work, human services, public administration, or related field

Job description

ESSENTIAL DUTIES

Coordinated Entry Operations

• Manage daily CE operations, including access, assessment, prioritization, and referral for all CoC-funded and ESG-funded housing resources.
• Maintain and update the NPCoC CE Policies and Procedures and Written Standards, and present revisions to the CoC Board for approval.
• Monitor housing vacancies and match prioritized households to available units in a timely manner.

No Wrong Door Implementation

• Recruit, establish, and support CE access points across all five counties, including shelters, outreach teams, health systems, schools, libraries, faith communities, and public agencies.
• Standardize intake, screening, and referral practices so people receive the same experience at any entry point.
• Identify and reduce barriers to access in rural areas, including transportation, technology, and limited after-hours availability.
• Coordinate CE with 211, street outreach, domestic violence providers, youth providers, and veteran services, including alternative pathways that protect survivor confidentiality.

Assessment and Prioritization

• Oversee use of the CoC’s standardized assessment tool and ensure consistent, trauma-informed administration.
• Ensure CoC-approved prioritization standards and monitor outcomes for equity are consistently applied across populations and counties.
• Support diversion and prevention screening at the point of entry.

By-Name List and Case Conferencing

• Maintain an accurate, current by-name list of people experiencing homelessness in the CoC that have been identified in the Coordinated Entry System.
• Facilitate regular case conferencing meetings with partner agencies to resolve barriers and move households to housing.
• Gather updates on referred clients progress to housing by collaborating with case managers and shelter/outreach staff between case conferencing calls.

HMIS and Data

• Ensure CE data is entered consistently, accurately and on time in HMIS, in coordination with the HMIS lead.
• Produce and disseminate regular reports on CE performance, including referral timelines, housing placements, returns to homelessness, and demographic and geographic equity.
• Support the Point-in-Time Count, Housing Inventory Count, Longitudinal Systems Analysis, and System Performance Measures as assigned.

Partner Training and Technical Assistance

• Train access point staff and partner agencies on CE policies, assessment administration, HMIS workflows, and client rights.
• Provide ongoing technical assistance and serve as the primary point of contact for CE questions.

Compliance and Evaluation

• Monitor partner compliance with CE policies and HUD requirements.
• Lead the annual CE evaluation, including feedback from people with lived experience of homelessness, and recommend system improvements.
• Track and respond to CE grievances and appeals according to CoC policy.

CoC Support

• Staff the CE committee or workgroup and report to the CoC Board and Collaborative Applicant on CE performance.
• Contribute and verify CE-related information to the annual CoC NOFO application, planning grant, and gaps analysis.

III. ADDITIONAL DUTIES

• Perform other duties as assigned.

IV. SUPERVISIVE RESPONSIBILITIES

No supervisory responsibility

V. QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Required

• Bachelor’s degree in social work, human services, public administration, or a related field; equivalent experience may substitute.
• Experience with HMIS or a comparable client data system.
• Experience facilitating multi-agency meetings and/or case conferencing.
• Valid driver’s license, reliable transportation, and auto insurance meeting agency requirements.
• Ability to pass required background checks.

Preferred

• Two years of experience in homeless services, housing, or community-based social services.
• Working knowledge of Continuum of Care operations and HUD homeless assistance programs.
• Experience implementing or operating a Coordinated Entry System.
• Familiarity with Housing First, Trauma-Informed Care, and progressive engagement concepts.
• Knowledge of the Northern Panhandle region and its social service providers.