Case Coordinator - NSES

Montgomery-County-Coalition-For-the-Homeles; Rockville (MD); On-site; USD 25,000 - 36,000; Part time

Job summary

Montgomery-County-Coalition-For-the-Homeles is seeking a Seasonal Case Coordinator to support overflow clients with housing-first, trauma-informed care knowledge. The role requires motivational interviewing skills and the ability to move clients quickly into permanent housing.

Responsibilities include maintaining a caseload, assessing needs, coordinating service plans, and ensuring comprehensive documentation in HMIS. Strong communication and cross-cultural abilities are essential.

Qualifications

• Bachelor's degree in social/human or family services is required
• One year of hands-on experience in social/human services with diverse populations
• Excellent communication and interpersonal skills in English (written and spoken)
• Bilingual abilities are preferred
• Proficiency in Microsoft Office and HMIS data entry
• Ability to work cross-culturally and with individuals with limited English proficiency
• Valid driver’s license with clean driving record
• Knowledge of Housing First, Harm-Reduction, and Trauma-Informed Care

Responsibilities

• Maintain an active caseload of overflow clients who need housing-focused, individualized case management.
• Assess overflow clients’ needs and implement appropriate service plans.
• Assist overflow clients in moving to permanent housing using the rapid move-out model, aiming for 30 days when possible.
• Provide referrals to community health services, psychiatric services, vocational, educational, and substance use treatment programs, and various housing options.
• Arrange transportation for overflow clients to scheduled medical and social services appointments.
• Complete and update Acuity Scale and VI-SPDAT; maintain HMIS data and other client paperwork for reporting.
• Assess clients in crisis, resolve conflicts, and develop interventions for problematic behavior.
• Collaborate with Clinical Director, Lead Case Manager, and Operations Team for integrated service delivery.
• Maintain and review client charts to monitor progress toward permanent housing.
• Develop alternative housing options through creative problem-solving and meet clients weekly to document Case Notes in HMIS.

Skills

Communication skills

Interpersonal skills

Cross-cultural orientation

Motivational interviewing

Education

Bachelor's degree in social/human or family services

High School Diploma with related qualifications

Tools

Microsoft Office

HMIS data entry

Relational databases

Job description

Description

General Description:

The Case Coordinator is a seasonal role which works with overflow clients that require an individual with housing first and trauma informed care knowledge. This position requires a skilled worker in motivational interviewing and ability to meet clients where they are and move them quickly into permanent housing.

THIS POSITION IS A SEASONAL ROLE FOR OUR JOB FAIR ON October 5TH FROM 12:00 PM - 4:00 PM at 2301 Research Blvd , unit #200, Rockville MD 20850

Essential Duties and Responsibilities:

• Maintain an active caseload of overflow clients who need housing-focused individualized case management.


• Assess overflow client’s needs and appropriate services and assist in implementing service plans.


• Assist overflow clients with moving onto permanent housing by providing targeted case management services and utilizing the MCCH structured rapid move-out model, with the goal of assisting clients to move out within 30 days, when possible.


• Provide a wide variety of overflow client services such as: providing referrals and resources referrals to community health services, psychiatric services, vocational, educational, and substance use treatment programs, and to various housing options.


• Request transportation services for overflow clients to scheduled medical and/or social services appointments.


• Complete, and update, when necessary, Acuity Scale and VI-SPDAT for psychosocial assessment and maintain all pertinent client paperwork. Also completes client data for reporting purposes including accurate and complete data in the Homeless Management Information System (HMIS).


• Assess overflow clients in crisis and resolve conflicts. Develop interventions to resolve problematic behavior of overflow clients.


• Work closely with the Clinical Director, Lead Case Manager, and Operations Team to ensure effective operation of the program and facility and the integrated delivery of case management services.


• Maintain and reviews clients’ charts and files on a regular basis to monitor progress and assist with moving clients on to permanent housing.


• Help find alternative housing options for overflow clients by using creative problem-solving skills.


• Meet with overflow clients at a minimum of once every week and document these meetings (Case Notes) in HMIS.


• Attend and participate in the Clinical team meetings, monthly NSES staff meetings, and other in-house meetings and trainings necessary.


• Responsible for building and maintaining relationships with other service providers, including coordinating overflow client service delivery with on-site providers of primary and behavioral health care.


• Other related duties as assigned.

Requirements

Required Knowledge, Skills, and Abilities:

• A bachelor's degree in social/human or family services required but will accept High School Diploma with a combination of qualifications.


• One year of hands‑on experience in social/human services field dealing with diverse populations.


• Excellent communication and interpersonal skills are required, including fluency in both writing and speaking English.


• Possess solid employer outreach, vocational counseling and/or job training experience.


• Excellent writing, referral, and community collaboration skills.


• Good organization in documentation, service planning and follow‑up.


• Adept in working cross‑culturally and with individuals with limited English proficiency.


• Bilingual in one or more languages preferred.


• Proficient in Microsoft Office programs, internet applications and relational database use, including comfort using online platforms to submit benefits applications and check status of applications and benefits.


• Knowledge of Best Practices including Housing First, Harm-Reduction, and Trauma Informed Care along with their methods of service delivery.


• Knowledge and experience in administering CPR and minor first aid.


• Ability to establish and maintain positive working relationships.


• Must have a valid driver’s license and a clean driving record.


• Ability to establish and maintain positive working relationships.


• Advocate for homeless population