Coordinated Access System Supervisor

Jobtailor; Sacramento (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Sacramento, CA seeks a Navigation Specialist to connect residents with social services, housing resources, and homelessness prevention supports. You will communicate via phone, email, and in person, coordinating with partners to streamline access.

The role emphasizes teamwork, cultural sensitivity, and clear written/ verbal communication. Prior social services experience is valued; knowledge of MS Office is required, and background checks may apply.

Qualifications

• Associate's degree or higher in Social Work, Human Development, Sociology, Psychology or related field.
• OR 2+ years’ direct client services experience in community-based settings.
• Ability to communicate effectively with diverse and multi-cultural individuals respectfully.
• Ability to work effectively and collaboratively in a team environment.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Must provide proof of identification and eligibility to work in the United States.
• May be required to pass a drug and background screening.
• Must avoid behavior that could threaten safety or property.

Responsibilities

• Provide consistent and quality navigation to social service needs via telephone, in person, e-mail, and other forms of communication.
• Collaborate with internal and external stakeholders to access housing-focused community resources and homelessness prevention services.
• Address client needs during peak hours and assist in the shelter matching process for CAS Shelters.
• Provide coaching and feedback to the CAS Specialists to ensure performance standards are achieved.

Skills

Communication

Teamwork

Written & Verbal

Diversity awareness

Education

Associate's degree or higher in Social Work or related field

Tools

Microsoft Office Suite

Job description

Responsibilities

• Under the direction of the Director of Housing and Care Coordination, responsible for providing consistent and quality navigation to social service needs via telephone, in person, e-mail, and other forms of communication.
• Collaborate with internal and external stakeholders to provide access to housing-focused community resources and homelessness prevention services.
• Address client needs during peak hours and assist in the shelter matching process for CAS Shelters.
• Provide coaching and feedback to the CAS Specialists to ensure that individual and agency performance standards are achieved.

Requirements

• Associate's degree or higher in Social Work, Human Development, Sociology, Psychology or related field from accredited university or college.
• OR 2+ years’ direct client services experience in a community-based health, social service, information and referral or non-profit setting.
• Ability to communicate effectively with diverse and multi-cultural individuals while being non-judgmental and respectful.
• Ability to work effectively and collaboratively in a team environment.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Must not present a direct threat to the safety and health of self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States of America.
• May be required to pass a drug and background screening.
• Must be able to perform essential functions of this job description with or without reasonable accommodation.

Core Competencies

Demonstrates expertise in client navigation for social services, effective communication with diverse populations, and collaboration with stakeholders to enhance access to housing resources and homelessness prevention services.