Housing Support Specialist

Jobtailor; Toledo (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

Jobtailor is seeking a compassionate professional to provide intake and assessment for individuals and families experiencing homelessness. You will interview clients, prioritize needs, and link with other agencies, while maintaining confidentiality and thorough HMIS documentation.

This role requires a High School diploma, weekend availability, and training in crisis response; Inform USA certification is encouraged.

Qualifications

• High School diploma is required.
• Experience with human services preferred.
• Experience responding to people in crisis is desired.
• Completes initial and ongoing trainings (including CEUs).
• Inform USA certification is a plus; weekend availability is required.

Responsibilities

• Provide intake and assessment by phone and electronically.
• Interview clients and prioritize needs based on resources.
• Facilitate linkage with other agencies to assist clients.
• Advocate for clients facing barriers to services.
• Respond to crisis or emergencies with appropriate actions.
• Follow up to ensure needs are met and address endangerment cases.
• Maintain confidential documentation in HMIS and other systems.

Skills

Crisis management

Client advocacy

Documentation

Education

High School diploma

Tools

HMIS

Job description

Responsibilities

• Provides intake and assessment by phone and electronically to individuals and families experiencing homelessness.
• Interviews clients, conducts a thorough assessment of their situation, and assists in prioritizing the needs based on the resources available.
• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client.
• Advocates on behalf of the inquirer experiencing barriers to accessing services.
• Offers immediate and appropriate responses when the inquirer is experiencing a crisis or other emergency situations.
• Conducts follow-up to ensure that the inquirer’s needs have been met or in cases involving endangerment and in situations where the inquirer might need additional assistance in addressing their needs.
• Uses crisis management techniques in accordance with agency procedures.
• Maintains complete and accurate documentation in HMIS (Housing Management Information System) and other software platforms as needed and adheres to all legal requirements for confidentiality of client records.
• Responds in a professional, nonjudgmental manner when interacting with all populations.
• Responsible for staying current with all ongoing training requirements for both services.
• Actively involved with agency programs and events.
• Supports operations during times of disaster as defined by agency policy.
• Maintains up-to-date knowledge of agency processes and policies & procedures.
• Performs all other duties as assigned.

Requirements

• High School diploma required.
• Experience with human services preferred.
• Experience responding to people in crisis is desired.
• Completes initial and ongoing trainings (including presentations, independent study).
• Completes additional certifications or CEUs related to the position, such as the Inform USA certification.
• Must have weekend availability.

Core Competencies

Demonstrates expertise in crisis management and client advocacy, ensuring effective intake and assessment for individuals experiencing homelessness. Proficient in maintaining accurate documentation and adhering to confidentiality standards while collaborating with various agencies to meet client needs.

Certifications & Qualifications

• Inform USA Certification

Tools & Technologies

• Housing Management Information System (HMIS)