coolCARE Sales Support

Standard Supply & Distributing; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

coolCARE, founded in Texas, is seeking a Sales Support to handle day-to-day customer service, admin and operations support for customers, contractors, and internal team members. This role is responsible for processing orders, setting up new customers, welcoming customers to coolCARE, answering incoming calls, coordinating marketing material shipments, and maintaining accurate customer profiles.

The ideal candidate is highly organized, detail-oriented, comfortable managing a large workload, and

Qualifications

• Experience in customer service and administrative support.
• Strong organizational and detail-oriented skills.
• Proficient with Microsoft Office programs.

Responsibilities

• Process customer and contractor orders accurately and in a timely manner.
• Set up new customer accounts and ensure all required information is complete and accurate.

Skills

Customer service

Administrative support

Microsoft Office

Tools

Microsoft Office

Job description

coolCARE was founded in Texas in 2013 with a goal to deliver a better way to warranty to contractors and homeowners. coolCARE continues to partner with contractors who deliver higher standards of installation, service, and equipment repairs to their customers. coolCARE is an extended labor protection plan for air conditioning and heating equipment for homeowners and commercial businesses. coolCARE offers labor plans from 2 years to 12 years from the date of installation.

About the Role

The Sales Support will provide day-to-day customer service, administrative, and operations support for coolCARE customers, contractors, and internal team members. This role is responsible for processing orders, setting up new customers, welcoming customers to coolCARE, answering incoming calls, coordinating marketing material shipments, and maintaining accurate customer profiles. The ideal candidate is highly organized, detail-oriented, comfortable managing a large workload, and proficient with Microsoft Office programs.

Key Responsibilities

• Process customer and contractor orders accurately and in a timely manner.
• Set up new customer accounts and ensure all required information is complete and accurate.