Cookie Crew Member: Customer-Obsessed, Fast-Paced & Friendly

Socket.dev; New York (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Chip City in New York invites applications for Cookie Crew Members to welcome guests, suggest cookie pairings, and prepare beverages with high energy and care.

Role emphasizes customer experiences, fast service, and adherence to food-safety standards. Training is provided; applicants must be 18+, with a passion for hospitality and strong communication. Flexible hours and tips available.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Brings a passion for customer service and creating memorable guest experiences.
• Strong communication skills — friendly, clear, and confident.
• Adheres to all food safety and sanitation procedures with care and consistency.
• Works quickly, efficiently, and kindly in a fast-paced environment.
• Holds a Food Protection Certification (or is willing to obtain one where required).
• Successfully completes all training programs to uphold Chip City standards.

Responsibilities

• Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in.
• Bake happiness daily by preparing, baking, and serving our signature cookies to Chip City's high standards of quality and freshness.
• Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest.
• Be a true cookie expert by sharing your knowledge of flavors, ingredients, and pairings with energy and enthusiasm.
• Spread the sweetness by promoting and upselling cookie boxes, beverages, merchandise, and other Chip City favorites.
• Process orders and payments quickly and accurately through the POS system.
• Let guests know about our loyalty program, Chip City app, and email promos to keep the cookie love going.
• Keep service areas stocked, organized, and ready for action, even during the busiest rushes.
• Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
• Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
• Stock and organize supplies and retail products, keeping inventory accurate and fresh.
• Carefully prepare pickup, delivery, and catering orders to ensure every cookie leaves the shop perfect.
• Monitor equipment like ovens and freezers, and promptly report any issues.
• Communicate openly with managers and teammates to keep the store running smoothly.

Skills

Customer service

Communication

Food safety

Fast-paced environment

Food Protection Certification

Education

High school diploma or equivalent

Job description

Chip City in New York invites applications for Cookie Crew Members to welcome guests, suggest cookie pairings, and prepare beverages with high energy and care.

Role emphasizes customer experiences, fast service, and adherence to food-safety standards. Training is provided; applicants must be 18+, with a passion for hospitality and strong communication. Flexible hours and tips available.