Cookie Crew: Customer-Facing Baker & Guest Experience

Insomnia Cookies; Waco (TX); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free cookies & Employee Discount

Paid Time Off

Pet insurance for your furry loved one

Excellent training

Job stability with a rapidly growing &

Achievable growth/promotion opptortun…

Job summary

Insomnia Cookies is hiring a friendly Cookie Crew member for our Waco store at 1508 Speight Ave Suite 130. You’ll greet guests, take orders, answer questions, and ensure accuracy while delivering warm cookies and scoops of ice cream.

You’ll bake cookies to perfection, help with in-store duties, and contribute to a fast, positive customer experience. Availability nights, weekends, and holidays is required. Excellent training and potential for growth are provided in a fun team environment.

Qualifications

• Experience in a customer service role preferred.
• Personable and outgoing demeanor.
• Ambitious with strong work ethic.
• Excellent communication and organization skills.
• Must be 18 years or older.
• Ability to work nights, weekends and holidays.
• Legally eligible to work in the United States.

Responsibilities

• Greet guests entering the store and take their orders according to procedure.
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy.
• Give each customer a warm experience with a smile in person & over the phone.
• Bake our delicious cookies to perfection & a scoop of ice cream.
• Ensure fast, warm, and correct delivery orders are packaged and sent out.
• Handle cash and payments accurately and have no shortages or overages.
• Cleaning, sanitizing, and maintaining the bakery.

Skills

Customer service

Outgoing demeanor

Ambitious

Communication & organization

18+ eligibility

Night/weekend/holiday availability

US work eligibility

Job description

Insomnia Cookies is hiring a friendly Cookie Crew member for our Waco store at 1508 Speight Ave Suite 130. You’ll greet guests, take orders, answer questions, and ensure accuracy while delivering warm cookies and scoops of ice cream.

You’ll bake cookies to perfection, help with in-store duties, and contribute to a fast, positive customer experience. Availability nights, weekends, and holidays is required. Excellent training and potential for growth are provided in a fun team environment.