Cookie Crew

Insomnia Cookies; Normal (IL); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Free cookies

Employee discount

Paid Time Off

Pet insurance

Excellent training

Job stability

Growth opportunities

Fun team environment

Flexible part-time schedules

Job summary

Insomnia Cookies in Normal, IL is hiring a Cookie Crew team member to greet guests, take orders, and bake our delicious cookies in a fast-paced, friendly environment.

This is a flexible part-time role at $15.00 per hour. Perks include free cookies, employee discount, PTO, pet insurance, and strong training within a rapidly growing company.

Qualifications

• Experience in customer service is preferred.
• Personable, genuine, outgoing demeanor.
• Ambitious nature and strong communication skills.
• Must be 18 years or older to be employed.
• Must be able to work nights, weekends and holidays.
• Legally eligible to work in the United States.

Responsibilities

• Greet guests entering the store and take orders per procedure.
• Help customers understand menu items and confirm orders for accuracy.
• Provide a warm in-person and phone experience for each customer.
• Bake cookies and prepare items for serving.
• Ensure fast, warm, and correct orders are packaged and delivered.
• Handle cash accurately with no shortages or overages.
• Clean, sanitize, and maintain the bakery environment.

Skills

Customer service

Interpersonal skills

Ambition

Communication

Organizational skills

Age 18+

Evening/weekend availability

US work eligibility

Job description

• Pay rate: $15.00/hr
• Paid Time Off
• Pet insurance for your furry loved ones
• Excellent training
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

Promptly greet guests entering the store and take their orders according to procedure

Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy

Give each customer a warm experience with a smile in person & over the phone

Ensure fast, warm, and correct delivery orders are packaged and sent out

Handle cash and payments accurately and have no shortages or overages

Cleaning, sanitizing, and maintaining the bakery

As a member of the Cookie Crew at our Normal store located at 117 E. Beaufort Street Normal, IL 61761, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

SOME OF OUR SWEET PERKS:

• Pay rate: $15.00/hr
• Flexible part-time work schedules
• Free cookies & Employee Discount
• Paid Time Off
• Pet insurance for your furry loved ones
• Excellent training
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

DESIRED SKILLS/EXPERIENCE:

• Prior experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Ambitious nature
• Great communication and organizational skills
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.