Cookie Crew

Insomnia Cookies; Norfolk (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time schedules

Pay-on-Demand

Paid vacation and sick time

Pet insurance

Training & mentorship

Growth opportunities

Employee discount

Free cookies with every shift

Job summary

Insomnia Cookies in Norfolk, VA is hiring for our Cookie Crew at 155 Granby St. You will greet guests, take orders, explain menu, bake cookies, and ensure warm deliveries.

Join a fun, fast-paced team with flexible part-time schedules, daily pay, paid vacation and sick time, pet insurance, training, mentorship, and growth opportunities. Expect to work nights, weekends, and holidays in a friendly bakery setting.

Qualifications

• At least 6 months in a customer service-focused role.
• Personable and outgoing demeanor.
• Customer service oriented with a willingness to exceed guest expectations.
• Strong communication, organizational, and math skills.
• Must be able to lift up to 40 lb.

Responsibilities

• Greet guests entering the store and take their orders according to procedure.
• Help customers understand menu items and confirm orders for accuracy.
• Provide a warm, friendly experience in person and over the phone.
• Bake cookies to perfection and offer a scoop of ice cream.
• Ensure fast, warm, and correct delivery orders are packaged and sent out.
• Handle cash and payments accurately with no shortages or overages.
• Clean, sanitize, and maintain the bakery.

Skills

Customer service

Communication skills

Math skills

Outgoing personality

Lifting ability

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Cookie Crew for our brand new Norfolk, VA (Granby St.) store located 155 Granby St. Norfolk, VA 23510! As a member of the Cookie Crew, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

Check out some of our content vids below to learn more:

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OF OUR SWEET COOKIE CREW PERKS:

• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE COOKIES with every shift!

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

DESIRED SKILLS & EXPERIENCE:

• At least 6 months of experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Customer service focused and a willingness to exceed guest expectations
• Great communication, organizational and math skills
• Must be able to lift up to 40 lb boxes of product
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.