Cookie Crew

Insomnia Cookies; Knoxville (TN); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Interactive training & mentorship

Job stability with a rapidly growing

Achievable growth/promotion

Fun, exciting team environment

Employee discount and FREE COOKIES

Job summary

Insomnia Cookies in Knoxville is hiring for a part-time Cookie Crew member. You will greet guests, take orders, explain menu items, and ensure a warm experience both in person and over the phone.

You’ll bake cookies, scoop ice cream, and help prepare orders for delivery with accurate cash handling. Ideal candidates have 6+ months in customer service, a friendly and outgoing demeanor, strong communication and math skills, and the ability to lift up to 40 lb.

Qualifications

• At least 6 months of experience in a customer service focused role.
• Personable, genuine, outgoing demeanor.
• Customer service oriented with a willingness to exceed guest expectations.
• Great communication, organizational and math skills.
• Must be able to lift up to 40 lb.

Responsibilities

• Greet guests entering the store and take their orders according to procedure.
• Help customers understand menu items and repeat orders for accuracy.
• Provide a warm experience in person and over the phone.
• Bake cookies to perfection and scoop ice cream.
• Package and deliver orders accurately and on time.
• Handle cash with precision and monitor for shortages or overages.
• Clean, sanitize, and maintain the bakery.

Skills

Customer service

Communication

Teamwork

Math skills

Lift up to 40 lb

Job description

As a member of the Cookie Crew at our Knoxville store located at 2121 Cumberland Ave, Suite 103 Knoxville, TN 37916, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our Warm and Delicious cookies as well!

Some of Our Sweet Cookie Crew Perks:

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE COOKIES with every shift!

What else will I do as a member of the Cookie Crew?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

Desired Skills & Experience:

• At least 6 months of experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Customer service focused and a willingness to exceed guest expectations
• Great communication, organizational and math skills
• Must be able to lift up to 40 lb boxes of product
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States