Cookie Crew

Insomniacookies; Kalamazoo (MI); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible part-time work schedules

Free cookies & Employee Discount

Paid Time Off

Pet insurance

Excellent training

Promotion opportunities

Job summary

Insomniacookies in Kalamazoo is looking for a dedicated team member for the Cookie Crew. You will be the point person for customer interactions and also bake our delightful cookies. This role offers flexible part-time schedules and a chance to work in a fun, exciting environment.

Ideal candidates need to be personable and possess great organizational skills. Previous customer service experience is preferred. Enjoy free cookies and employee discounts while you help create memorable customer experiences.

Qualifications

• Prior experience in a customer service-focused role is preferred.
• Must be 18 years or older to be employed.
• Legally eligible to work in the United States.

Responsibilities

• Greet guests entering the store and take their orders.
• Help customers understand menu items and repeat orders.
• Bake delicious cookies to perfection.
• Handle cash and payments accurately.
• Maintain cleanliness of the bakery.

Skills

Customer service skills

Communication skills

Organizational skills

Ambitious nature

Job description

As a member of the Cookie Crew at our Kalamazoo store located at 2905 Howard Street Kalamazoo, MI 49006, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

Benefits

• Flexible part‑time work schedules
• Free cookies & Employee Discount
• Paid Time Off
• Pet insurance for your furry loved ones
• Excellent training
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

Responsibilities and Qualifications

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery
• Prior experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Ambitious nature
• Great communication and organizational skills
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!