Cook, Kitchen

MCR; Milwaukee (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

The Courtyard Milwaukee Downtown, operated by MCR, seeks team members to uphold the universal standards of service—cleanliness, friendliness, and safety—through guest relations and proactive assistance. You will greet guests, ensure knowledge of hotel amenities, and support events with a welcoming, professional approach.

This on-site role emphasizes teamwork, consistent hotel standards, and delivering great guest satisfaction scores by maintaining spotless spaces and attentive service across all

Responsibilities

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

Job description

Courtyard Milwaukee, 300 West Michigan Street, Milwaukee, Wisconsin, United States of America

Job Description

Posted Tuesday, July 21, 2026 at 5:00 AM

Courtyard Milwaukee Downtown

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests


• Spotless Cleanliness


• Product Consistency & Quality


• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.


• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.


• Guest Satisfaction : ll Team Members work together to contribute to great guest satisfaction scores.


• Recovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.


• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.


• Events: Awareness and support for all groups and events at the hotel.


• Technology: Understanding of relevant technology for each role.


• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.


• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.


• Hospitality While Cleaning: always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.


• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.