Housekeeping Supervisor

mcrhotels.com; Milwaukee (WI); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Courtyard by Marriott Milwaukee Downtown is seeking a Housekeeping Supervisor to lead cleaning operations across rooms, public spaces, and laundry, ensuring spotless, welcoming environments for guests.

In this role you may cover Executive Housekeeper duties in their absence, supervise staff, and supervise day-to-day housekeeping tasks including guest rooms, restrooms, meeting spaces, pool, and other facilities, while maintaining high standards and a friendly, professional demeanor.

Responsibilities

• Clean and prepare efficient operations of rooms, front and back of house, public areas and laundry.
• Be prepared to assume duties of Executive Housekeeper in their absence.
• Clean guest rooms and public spaces on days not covering Executive Housekeeper duties; may include restrooms, meeting rooms, exercise room, pool and guest laundry.

Skills

Guest relations

Name use

Guest satisfaction

Recovery

Hotel knowledge

Events

Technology

Phone etiquette

Communication

Can-do attitude

Teamwork

Collaboration

Job description

Courtyard by Marriott Milwaukee Downtown

Milwaukee, WI 53203

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations:Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:Strong knowledge of all features of the hotel facility and amenities.
• Events:Awareness and support for all groups and events at the hotel.
• Technology:Understanding of relevant technology for each role.
• Phone Etiquette:Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Sparkling Clean Workspaces:All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In:Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy:All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports:Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform:All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

• Communication:Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude:Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration:All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Housekeeping Supervisor, Role Specific Duties and Expectations

The Housekeeping Supervisor is responsible for cleaning and preparing efficient operations of the Hotel including rooms, front and back of house, public areas, and laundry. The Housekeeping Supervisor is responsible for assuming the duties of the Executive Housekeeper in their absence, including the daily management of the housekeeping staff. Housekeeping Supervisors are required to clean guest rooms and public spaces on days they are not covering the Executive Housekeeper duties. This may include all guest rooms, public spaces, including but not limited to public restrooms, meeting rooms, exercise room, pool, and guest laundry facility