Hotel Kitchen & Guest Experience Cook

MCR; Milwaukee (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

The Courtyard Milwaukee Downtown, operated by MCR, seeks team members to uphold the universal standards of service—cleanliness, friendliness, and safety—through guest relations and proactive assistance. You will greet guests, ensure knowledge of hotel amenities, and support events with a welcoming, professional approach.

This on-site role emphasizes teamwork, consistent hotel standards, and delivering great guest satisfaction scores by maintaining spotless spaces and attentive service across all

Responsibilities

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

Job description

The Courtyard Milwaukee Downtown, operated by MCR, seeks team members to uphold the universal standards of service—cleanliness, friendliness, and safety—through guest relations and proactive assistance. You will greet guests, ensure knowledge of hotel amenities, and support events with a welcoming, professional approach.

This on-site role emphasizes teamwork, consistent hotel standards, and delivering great guest satisfaction scores by maintaining spotless spaces and attentive service across all