Cook, Kitchen

mcrhotels.com; Minneapolis (MN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Hilton Garden Inn Minneapolis University Area is seeking a Cook to prepare food items from standardized recipes while maintaining cleanliness, sanitation, and safety in the restaurant. The role emphasizes guest satisfaction, timely service, and adherence to hotel standards.

You will work closely with a team to ensure product quality, consistency, and a welcoming atmosphere for guests, contributing to a positive dining experience across shifts.

Qualifications

• Customer service oriented hospitality skills.
• Ability to greet and assist guests warmly.
• Ability to maintain cleanliness and organization throughout responsibilities.

Responsibilities

• Greet guests with a smile and use guest names when possible.
• Maintain spotless workspaces and assist with cleaning as needed.
• Follow checklists and handover reports to ensure consistent quality.
• Work as part of a team to create a welcoming hotel environment for guests.

Skills

Guest relations

Teamwork

Communication

Hospitality

Job description

Hilton Garden Inn Minneapolis, 511 SE Huron Blvd, Minneapolis, Minnesota, United States of America

Job Description

Posted Monday, August 24, 2026 at 5:00 AM

Hilton Garden Inn Minneapolis University Area

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction : ll Team Members work together to contribute to great guest satisfaction scores.
• Recovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Role Specific Duties and Expectations

The Cook is responsible for preparing food items, based on standardized recipes, for the restaurant while maintaining the highest standards to produce an appealing and appetizing product.Responsible for ensuring the cleanliness, sanitation, and safety in