COO: Scale Ops, Lead M&A, Accelerate Growth

Hanover; Boise (ID); On-site; USD 180,000 - 280,000; Full time

Job summary

Hanover Search has identified a Chief Operating Officer to serve as a true second-in-command, owning day-to-day operations and driving accountability across onboarding, compliance, systems, recruiting, and training. The COO will also oversee integration of newly acquired agencies and standardize post-close onboarding to ensure consistency as the platform scales.

This operator role translates strategy into execution, building the cadence and systems that deliver performance across a distributed

Qualifications

• 10+ years of senior operational leadership within insurance (agency, brokerage, MGA, or network).
• Experience building and scaling operational infrastructure in a high-growth environment.
• Experience integrating teams, systems, or business units; M&A integration strongly preferred.

Responsibilities

• Operational execution across onboarding, licensing, accounting, compliance, and technology enablement.
• Define roles, reporting lines, KPIs, and scorecards; partner with department leaders to drive execution.
• Lead operational integration of newly acquired agencies into systems, processes and workflows.
• Own end-to-end onboarding for agency partners—licensing, carrier appointments, system setup, training.
• Build a data-driven operating model with dashboards across production, retention, and performance.

Skills

Operational leadership

M&A integration

Cross-functional leadership

Data-driven management

Scale infrastructure

Tools

AMS systems

CRM platforms

Job description

Hanover Search has identified a Chief Operating Officer to serve as a true second-in-command, owning day-to-day operations and driving accountability across onboarding, compliance, systems, recruiting, and training. The COO will also oversee integration of newly acquired agencies and standardize post-close onboarding to ensure consistency as the platform scales.

This operator role translates strategy into execution, building the cadence and systems that deliver performance across a distributed