COO: Multi-Site Health Systems & Growth

IWS Family Health; Chicago (IL); On-site; USD 145,000 - 170,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision Insurance

403(b) plan

Job summary

IWS Family Health, based in Chicago, IL, seeks an experienced Chief Operating Officer to lead day-to-day operations across clinical, administrative, and support functions. This role partners with the CEO to guide growth, standardize operations, and build scalable systems while maintaining the mission of compassionate, whole-person care.

The COO will drive cross-functional coordination, implement operating rigor, and ensure compliance with HRSA, HIPAA, PCMH, and payer requirements as IWS expands

Qualifications

• Bachelor's degree in healthcare administration, public health, business administration, nursing, nonprofit administration, or related field.
• Significant progressive leadership experience in healthcare operations at the director level or above.
• Demonstrated experience leading complex operations across multiple functions, sites, service lines, or locations.
• Substantial knowledge of patient access, workflow improvement, staffing models, technology-enabled operations, performance improvement, and revenue cycle-related processes.
• Experience opening, scaling, or standardizing healthcare sites, services, or programs.
• A record of using data to improve operational performance and achieve measurable results.
• The ability to build trust, clarify accountability, navigate change, and lead effectively across professional and departmental boundaries.

Responsibilities

• Build a consistent multi-site operating model with standardized workflows, staffing approaches, communication practices, and performance expectations.
• Improve patient access and service delivery across scheduling, intake, referrals, follow-up, appointment management, call center, and front-desk operations.
• Lead operational readiness for growth, guiding planning to open and scale new sites and services, including workflows, staffing, facilities, technology, vendor relationships, compliance, and patient access.
• Strengthen execution and accountability with clear ownership and decision-making across functions to move priorities from planning to implementation.
• Translate regulatory requirements into daily practice, ensuring HRSA Health Center Program, HIPAA, PCMH, payer, and other requirements are reflected in policies and internal controls.
• Use data to drive improvement by establishing operational indicators and communicating performance to teams, leadership, and the Board.
• Support financial sustainability through optimized workflows affecting productivity, staffing, cost management, reimbursement, and revenue cycle while preserving quality and access.
• Develop leaders and strengthen culture by fostering trust, accountability, and teamwork.

Skills

Strategic leadership

Healthcare operations

Data-driven decisions

Regulatory compliance

Cross-functional coordination

Site expansion

Revenue cycle management

Vendor management

Staffing optimization

Change management

Education

Bachelor’s degree in healthcare administration, public health, business administration, nursing, nonprofit administration, or related field

Master’s degree in a relevant field (preferred)

Job description

IWS Family Health, based in Chicago, IL, seeks an experienced Chief Operating Officer to lead day-to-day operations across clinical, administrative, and support functions. This role partners with the CEO to guide growth, standardize operations, and build scalable systems while maintaining the mission of compassionate, whole-person care.

The COO will drive cross-functional coordination, implement operating rigor, and ensure compliance with HRSA, HIPAA, PCMH, and payer requirements as IWS expands