COO — Luxury Hospitality & Guest Experience

Bolt Farm Treehouse, LLC; Whitwell (TN); Hybrid; USD 150.000 - 230.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Zusammenfassung

Bolt Farm Treehouse, LLC is seeking a hands-on Chief Operating Officer to steer day-to-day operations across guest experience, sales, marketing, technology delivery, and finance. You will translate strategy into actionable priorities, build repeatable systems, and lead department heads to improve revenue, profitability, and guest outcomes.

You will partner with the founder and CEO to protect the guest experience while scaling operations, including implementing operating systems and leveraging AI

Qualifikationen

• 7+ years leading operations across 3+ functions.
• Directly managed 5+ department heads or managers.
• Experience owning a P&L in a founder-led company.
• Implemented repeatable operating systems and onboarding processes.
• Regular hands-on use of AI tools for analysis and workflow design.
• Residence within 90 minutes of Whitwell, TN or willing to relocate; hybrid schedule.

Aufgaben

• Own execution of the company plan across departments, aligning priorities, resources, and accountability with revenue, profit, and guest experience goals.
• Identify the biggest constraint to business performance each week, use data to define the response, and drive the work until results improve.
• Run two-week execution cycles, plan several cycles ahead, and confirm team capacity before deadlines.
• Set clear weekly priorities with department leaders, inspect progress, and address missed commitments within 24 hours.
• Protect work in progress by evaluating new requests, sequencing priorities, and limiting mid-cycle changes to emergencies.
• Build documented workflows, onboarding, and training to scale the business.
• Recruit, coach, and hold department leaders accountable; partner with the CEO on final hires.
• Collaborate with technology teams to simplify workflows and use AI to improve execution.
• Track financial and operational performance, including budget variance, labor efficiency, and guest outcomes.
• Keep the CEO engaged on decisions requiring founder input with clear options and recommendations.

Kenntnisse

Executive leadership

P&L ownership

Operations management

AI tools usage

ClickUp

Tools

ClickUp

Jobbeschreibung

Bolt Farm Treehouse, LLC is seeking a hands-on Chief Operating Officer to steer day-to-day operations across guest experience, sales, marketing, technology delivery, and finance. You will translate strategy into actionable priorities, build repeatable systems, and lead department heads to improve revenue, profitability, and guest outcomes.

You will partner with the founder and CEO to protect the guest experience while scaling operations, including implementing operating systems and leveraging AI