COO - Insurance Operations & Growth Leader

Foundation Risk Partners, Corp.; North Carolina; On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous PTO policy

Job summary

Pierce Insurance Agency is seeking a Chief Operating Officer to lead all operational functions and drive a scalable, profitable client experience. You will partner with agency leadership to execute strategic priorities while sustaining the high-touch service model and supporting growth.

Responsibilities include overseeing implementation, account management, enrollment operations, call center, technology, billing, project management, reporting, and governance—while building formal processes and

Qualifications

• 10+ years of operational leadership experience.
• Experience within insurance, employee benefits, brokerage, or consulting organizations.
• Strong financial and operational management capabilities.
• Experience leading multi-functional teams.
• Demonstrated success scaling service organizations.
• Employee benefits or voluntary benefits industry experience.
• Enrollment and benefits administration expertise.
• Technology transformation experience.
• Project management certification (PMP or similar).

Responsibilities

• Lead day-to-day agency operations.
• Design and implement scalable business processes.
• Establish operational standards, policies, and performance expectations.
• Create accountability frameworks across departments.
• Reduce dependency on individual knowledge and manual workflows.
• Develop agency-wide operational and financial reporting.
• Improve capacity planning and workload visibility.
• Separate and optimize customer service and call center operations.
• Standardize implementation timelines, milestones, and deliverables.
• Build a scalable operating model that preserves high-touch client experience while supporting growth.

Skills

Operational leadership

Financial management

Cross-functional leadership

Strategy execution

Process improvement

People management

Project management

Education

Bachelor's degree in business/related field

Tools

PM software (MS Project, Jira)

CRM systems

Job description

Pierce Insurance Agency is seeking a Chief Operating Officer to lead all operational functions and drive a scalable, profitable client experience. You will partner with agency leadership to execute strategic priorities while sustaining the high-touch service model and supporting growth.

Responsibilities include overseeing implementation, account management, enrollment operations, call center, technology, billing, project management, reporting, and governance—while building formal processes and