Chief Operating Officer (COO) – Insurance & Investments:

thehivecareers.co; San Juan (PR); On-site; USD 180,000 - 320,000; Full time

Job summary

The Hive Careers seeks a seasoned Chief Operating Officer to steer daily operations and strategic initiatives across insurance and investment services. You will partner with the CEO and leadership to enhance efficiency, improve risk management, and drive sustainable growth.

Responsibilities include translating corporate strategy into actionable plans, overseeing policy administration, investment operations, budgeting, and compliance.

Qualifications

• 10–15+ years of senior operating experience in financial services, insurance, or investments.
• Proven track record leading cross-functional teams and implementing strategy.
• Strong knowledge of regulatory requirements, financial controls, and risk management.
• Excellent leadership, communication, and analytical skills.

Responsibilities

• Oversee day-to-day operations across insurance and investment services to drive efficiency.
• Translate strategy into operational plans with measurable targets.
• Lead policy administration, underwriting coordination, claims processing, and service quality.
• Oversee investment operations, reporting, and controls according to business model.
• Manage budgets, cost optimization, and resource allocation to support profitability.
• Establish risk controls and ensure compliance with financial services laws and internal policies.
• Drive process improvements and technology enablement to boost productivity.
• Lead department heads and cross-functional teams; report to CEO and board.

Skills

Executive leadership

Strategic planning

Regulatory compliance

Budgeting and cost control

Operations management

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or related field

MBA or relevant master's degree preferred

Job description

Job Title: Chief Operating Officer (COO) – Insurance & Investments

Role Summary

The Chief Operating Officer (COO) – Insurance & Investments is responsible for overseeing the organization's day-to-day operations, operational strategy, and business performance across insurance and investment services. The role focuses on improving operational efficiency, driving business growth, strengthening risk management, optimizing resources, and ensuring compliance with regulatory requirements. The COO works closely with the CEO and senior leadership team to execute corporate strategy and achieve sustainable business objectives.

Key Responsibilities

• Operational Leadership: Oversee daily operations across insurance, investment, customer service, and administrative functions to ensure efficiency and service quality.
• Strategic Execution: Translate corporate strategy into operational plans, performance targets, and measurable business outcomes.
• Insurance Operations: Supervise policy administration, underwriting coordination, claims processing, renewals, distribution channels, and customer service, as applicable.
• Investment Operations: Oversee investment operations, transaction processing, portfolio administration, reporting, and operational controls, depending on the organization's business model.
• Financial Performance: Manage operational budgets, cost optimization, resource allocation, and performance metrics to support profitability.
• Risk Management & Compliance: Establish operational controls and ensure compliance with insurance regulations, investment rules, financial services laws, and internal policies.
• Process Improvement: Streamline workflows, implement technology solutions, and improve operational systems to enhance productivity and reduce costs.
• Team Leadership: Lead department heads and cross-functional teams, establish accountability, and develop management capabilities.
• Stakeholder Management: Coordinate with regulators, insurers, investment partners, financial institutions, clients, and other key stakeholders.
• Performance Monitoring: Establish and monitor KPIs, analyze operational performance, and report results, risks, and improvement initiatives to the CEO and board.

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Accounting, Insurance, or a related field.
• MBA, master's degree, or relevant professional qualifications preferred.
• Typically 10–15+ years of experience in financial services, insurance, investments, or operations management, including significant executive leadership experience.
• Proven track record of managing complex operations, leading cross-functional teams, and implementing business strategies.
• Strong understanding of insurance operations, investment processes, financial controls, and regulatory compliance.
• Experience in budgeting, operational risk management, process optimization, and performance improvement.
• Excellent leadership, analytical, communication, strategic planning, and decision-making skills.

Key Performance Indicators (KPIs)

• Operational efficiency and productivity.
• Cost control and operating-margin improvement.
• Insurance policy processing and claims turnaround times.
• Investment operations accuracy and reporting efficiency.
• Customer satisfaction and service quality.
• Risk reduction and regulatory compliance.
• Technology adoption and process improvement.
• Achievement of operational and strategic business targets.