COO: Customer Experience & Logistics Lead

Confidential Jobs; Fort Lauderdale (FL); On-site; USD 250,000 - 350,000; Full time

Job summary

Confidential Jobs in Florida is seeking a Chief Operating Officer to own and optimize all operations, from customer experience to logistics and supplier management. You will drive sales leadership and ensure robust processes across frozen and perishable product movement.

The role reports directly to the CEO with real influence over how the company runs and grows, requiring a proactive, detail-oriented leader with a track record of fixing inefficiencies and scaling successful practices.

Qualifications

• 5+ recent years in a C-Suite position managing customer experience, sales, supplier management, and logistics.
• Must have frozen food experience.
• Must live in Florida or be willing to relocate.
• A track record of fixing what’s inaccurate and streamlining what’s inefficient, then scaling what works.
• Strong communication skills that build trust with customers, vendors, brokers, and your own team, quickly.
• A structured, methodical, and highly organized approach—practically OCD when it comes to getting the details right.

Responsibilities

• Customer Service: Build the processes and accountability that make “consider it done” actually true.
• Logistics & Cold Chain: Anticipate issues before they become problems, keeping frozen and perishable products moving without missing a beat.
• Supplier Relationships: Hold partners to the standard your brand deserves.
• Sales Leadership: Manage, motivate, and educate a food sales team to drive growth across distributors, brokers, and channels.

Skills

Leadership

Customer experience

Time management

Communication skills

Organizational skills

Job description

Confidential Jobs in Florida is seeking a Chief Operating Officer to own and optimize all operations, from customer experience to logistics and supplier management. You will drive sales leadership and ensure robust processes across frozen and perishable product movement.

The role reports directly to the CEO with real influence over how the company runs and grows, requiring a proactive, detail-oriented leader with a track record of fixing inefficiencies and scaling successful practices.