Conversational AI Developer / Chatbot Developer (CW) / AI Agent Engineer / Automation Agent Developer

Relevance Lab; Coppell (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Relevance Lab is seeking a skilled Agent Design and Development specialist to build conversational AI agents, chatbots, and virtual assistants in Coppell, TX. You will work with Voice Flow, Botpress, and Microsoft Power Virtual Agents to create engaging user experiences.

You will design flows, integrate with APIs/CRM, run tests, and iterate based on analytics. The role emphasizes security, thorough documentation, and ongoing optimization of complex agent solutions.

Qualifications

• 2+ years of experience building solutions on low-code/no-code platforms.
• Demonstrated experience creating AI agents, chatbots, or automated workflows.
• Strong understanding of user experience and conversation design.
• Ability to work independently and manage multiple projects.
• Background in business analysis, process improvement, or software development.
• Certifications in relevant platforms (e.g., Salesforce, Microsoft Power Platform).
• Experience with prompt engineering and LLM integration.

Responsibilities

• Design agent conversation flows, decision trees, and logic pathways to handle user interactions effectively.
• Configure agent integrations with APIs, databases, CRM systems, and third-party applications.
• Test and iterate on agent performance based on user feedback and analytics.
• Maintain documentation including flow diagrams, user guides, and technical specifications.
• Monitor agent performance metrics including response accuracy, completion rates, and user satisfaction.
• Provide training to team members on using and maintaining deployed agents.

Skills

Low-code/no-code platforms

AI agents

Conversation design

User experience

Project management

Business analysis

Certifications (Salesforce, Power BI/M

Prompt engineering

LLM integration

Tools

Voice Flow

Botpress

Microsoft Power Virtual Agents

Job description

Agent Design and Development

Build conversational AI agents, chatbots, and virtual assistants using platforms like Voice flow, Bot press, Microsoft Power Virtual Agents, or similar tools

Agent Design and Development

Build conversational AI agents, chatbots, and virtual assistants using platforms like Voice flow, Bot press, Microsoft Power Virtual Agents, or similar tools

Design agent conversation flows, decision trees, and logic pathways to handle user interactions effectively

Configure agent integrations with APIs, databases, CRM systems, and third-party applications

Test and iterate on agent performance based on user feedback and analytics

Workflow Automation

• Requirements Gathering & Solution Design
• Collaborate with stakeholders to understand business needs and pain points
• Translate business requirements into technical specifications for low-code implementation
• Evaluate which processes are suitable for automation or agent-based solutions
• Create documentation including flow diagrams, user guides, and technical specifications
• Testing & Quality Assurance
• Conduct thorough testing of agents and workflows across various scenarios and edge cases
• Perform user acceptance testing with stakeholders
• Debug issues and optimize agent responses for accuracy and user satisfaction
• Ensure data security and privacy compliance in all implementations
• Maintenance & Optimization
• Monitor agent performance metrics including response accuracy, completion rates, and user satisfaction
• Analyze usage patterns and conversation logs to identify improvement opportunities
• Update agents with new capabilities, improved responses, and expanded functionality
• Maintain version control and documentation for all deployments
• Training & Support
• Provide training to team members on using and maintaining deployed agents
• Create user documentation and knowledge base articles
• Offer ongoing support for agent-related issues and questions
• Share best practices and lessons learned across the organization

Qualifications And Education Requirements

• 2+ years of experience building solutions on low-code/no-code platforms
• Demonstrated experience creating AI agents, chatbots, or automated workflows
• Strong understanding of user experience and conversation design
• Strong understanding of user experience and conversation design
• Ability to work independently and manage multiple projects
• Background in business analysis, process improvement, or software development
• Certifications in relevant platforms (e.g., Salesforce, Microsoft Power Platform)
• Experience with prompt engineering and LLM integration

Familiarity with Agile methodologies