Convention Services Manager South Coast Winery Resort Spa

Carter Hospitality Group; Temecula (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality group is seeking an experienced Convention Services Manager for their resort. The role involves providing exceptional customer service, coordinating events, and maintaining vendor relationships to ensure client satisfaction.

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Responsibilities

• Provide excellent customer service to clients.
• Coordinate registration and payment procedures.
• Maintain relationships with vendors.

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

South Coast Winery Resort & Spa has an excellent opportunity for an experienced Convention Services Manager. The ideal candidate will have previous experience in a full-service resort.

Some Essential Duties Include:

1. Provide excellent customer service to clients.
2. Maintain client files and equipment in an orderly and professional manner.
3. Listen to team members, customers, and vendors to understand requests and provide accurate information and assistance to ensure customer satisfaction.
4. Assist other departments when necessary.
5. Coordinate registration and payment procedures.
6. Coordinate banquet services and guest accommodation needs.
7. Maintain relationships with vendors including rental companies, entertainment suppliers, and transportation companies.
8. Ensure all materials and equipment required for events are in place and address any deficiencies.
9. Prepare cover sheets, rooming lists, and reports based on room blocks and customer information.
10. Maintain timely and effective communication within the sales and catering area and with other departments.
11. Act as the primary client contact for detailing group/events after the Sales or Catering Manager receives the signed contract.
12. Attend weekly forecasting meetings to communicate anticipated pick-up, schedules, and trends to the Revenue Manager and other departments.
13. Develop and maintain strong interdepartmental relationships and open communication lines for efficient information transfer.
14. Accurately complete BEOs and contracts daily, ensuring all details are tracked and recorded in Delphi.
15. Maintain the Delphi database for all bookings, including space blocking and revenue tracking.
16. Update business opportunities and status in the Delphi system.
17. Assist with amenities and welcome note cards.
18. Conduct site inspections for potential clients in the absence of a sales manager and for confirmed bookings.
19. Coordinate showrooms, VIP amenities, and sales collateral requests as needed.
20. Accept and accurately record payments for events and deposits.
21. Support the Sales Team as requested.
22. Coordinate any special needs or requests of clients with all departments, including site inspections.
23. Coordinate client rental orders and vendors as needed.
24. Coordinate sales department and other in-house events.