Convention Services Manager South Coast Winery Resort & Spa

Carter Hospitality; Temecula (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading resort in Temecula seeks an experienced Convention Services Manager to oversee event coordination and client relationships. The ideal candidate will ensure exceptional customer service and effective communication across departments, managing all aspects of group events to meet client needs in a full-service environment.

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Qualifications

• Must have previous experience in Convention Services or related field.
• Strong interpersonal skills and ability to maintain vendor relationships.
• Experience with event coordination and customer satisfaction required.

Responsibilities

• Provide excellent customer service and maintain client files.
• Coordinate all aspects of events and ensure client requests are met.
• Manage relationships with vendors and ensure materials are prepared.

Skills

Customer service

Communication

Organization

Coordination

Education

Experience in a full service resort

Tools

Delphi system

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

South Coast Winery Resort & Spa has an amazing opportunity for an experience Convention Services Manager. The ideal candidate will have previous experience in a full service resort.

Some Essential Duties Include:

• Provide excellent customer service to clients.
• Maintains client files and equipment in an orderly and professional manner.
• Listen to team members, customers and vendors to understand requests and provide accurate information and assistance and to ensure customer satisfaction.
• Assist other departments when necessary.
• Coordinates registration and payment procedures.
• Coordinates banquet services and guest accommodation needs.
• Maintains relationships with vendors including, but not limited to, rental companies, entertainment suppliers, and transportation companies.
• Ensures that all materials/equipment required for events are in place and rectifies any deficiencies.
• Prepares cover sheets, rooming lists and resume reports based on room blocks and customer information.
• Maintains timely and effective paper flow and communication within the sales and catering area, as well as with other departments.
• Acts as primary client contact for detailing group/event after Sales or Catering Manager receives signed contract.
• Attend weekly Forecasting meetings to communicate anticipated pick-up, schedule and trends to Revenue Manager and other departments.
• Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
• Accurately complete BEO's, and contracts on a daily basis using the correct office procedures and ensure all details are tracked and recorded in Delphi.
• Maintain Delphi database for all bookings, including blocking space and tracking accurate recording of revenues.
• Update business opportunities and status in Delphi system.
• Assist with amenities and welcome note cards.
• Conduct Site Inspections for potential clients in absence of a sales manager, and for all definite bookings.
• Coordinate show rooms, VIP amenities, and sales collateral requests as needed.
• Responsible for accepting and accurately recording payments for events and deposits.
• Support Sales Team as requested.
• Works with all departments to coordinate any special needs/request of clients including site inspections.
• Coordinate client rental orders and vendors as needed.
• Coordinate Sales Department and other in-house events.