Convention Services Manager South Coast Winery Resort & Spa

Carter Hospitality Group, LLC; Temecula (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading hospitality group in Temecula is seeking an experienced Convention Services Manager. The role involves providing exceptional customer service, managing event logistics, and maintaining strong vendor relationships to ensure successful events.

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Responsibilities

• Provide excellent customer service to clients.
• Manage banquet services and guest accommodation needs.
• Ensure effective communication within the sales and catering teams.

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

South Coast Winery Resort & Spa has an exciting opportunity for an experienced Convention Services Manager. The ideal candidate will have previous experience in a full-service resort.

Key Responsibilities Include:

• Provide excellent customer service to clients.
• Maintain client files and equipment professionally and in an organized manner.
• Listen to team members, customers, and vendors to understand requests, provide accurate information, and ensure customer satisfaction.
• Assist other departments when necessary.
• Coordinate registration and payment procedures.
• Manage banquet services and guest accommodation needs.
• Maintain relationships with vendors such as rental companies, entertainment suppliers, and transportation providers.
• Ensure all materials and equipment for events are in place and address any deficiencies.
• Prepare cover sheets, rooming lists, and reports based on room blocks and customer information.
• Ensure effective communication within the sales and catering teams and with other departments.
• Act as the primary client contact for event details after the contract is signed.
• Participate in weekly forecasting meetings to communicate anticipated activities and trends.
• Develop strong interdepartmental relationships and maintain open communication lines.
• Complete Banquet Event Orders (BEOs) and contracts accurately using proper procedures, tracking all details in Delphi.
• Maintain the Delphi database for bookings, space blocking, and revenue tracking.
• Update business opportunities and statuses in Delphi.
• Assist with amenities and welcome note cards.
• Conduct site inspections for potential clients and confirmed bookings.
• Coordinate showrooms, VIP amenities, and sales collateral requests.
• Record payments for events and deposits accurately.
• Support the Sales Team as needed.
• Coordinate special client requests, including site inspections.
• Manage client rental orders and vendor coordination.
• Coordinate in-house events and with the Sales Department.