Convention Service Mgr./Temporary

Pier House; Tampa (FL); Sur place; USD 40 000 - 65 000; Plein temps

Résumé du poste

Hilton Tampa Airport Westshore is seeking a full-time Sales & Catering professional to drive high-volume bookings and maintain top-tier banquet service in Tampa, FL. You will solicit opportunities, assist with contracts and proposals, and coordinate across hotel departments to ensure client satisfaction.

The role emphasizes administrative support for the Sales & Catering team, accurate record-keeping, and proactive client liaison to exceed expectations for VIP guests and events.

Qualifications

• Experience in hotel sales or catering is preferred.
• Strong communication and organizational skills.
• Ability to work in an office environment and manage multiple tasks.

Responsabilités

• Generate and book a high volume of business functions across assigned markets.
• Solicit sales through assigned accounts and community involvement to uncover new opportunities.
• Maintain the highest quality of meeting and banquet service.
• Support the Sales & Catering team administratively including correspondence, reports, file turnovers and reservations.
• Coordinate with internal departments to ensure timely, accurate client service and meet client expectations.

Connaissances

Sales coordination

Event coordination

Customer service

Communications

Description du poste

Whether you're traveling for business or leisure, Hilton Tampa Airport Westshore puts you right where you need to be. Our hotel is just 2 miles from Tampa International Airport, Raymond James Stadium, George M. Steinbrenner Field, and 5 miles from the Tampa Convention Center.

Job Description

Responsibilities:

• Responsible for generating and booking a high volume of business functions (All Markets assigned by DOS).
• Solicit sales through assigned accounts, potential new accounts and participation in community organizations, which represent opportunities for new business.
• Maintain the highest quality of meeting and banquet service.
• Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.
• Exercise decision-making skills to direct requests both internal and external.
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
• Assist the Sales & Catering team with the preparation of contracts, proposals and addendums, track the completion status, and keep files up to date.
• Act as liaison between Sales & Operations to make certain we meet or exceed the client’s expectations.
• Assist in handling reservations for VIP guests and clients.
• Ensure that all arrangements, including upgrades and amenities, are handled properly.
• Coordinate with other departments through verbal and written instructions.
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
• Complete additional projects as assigned.
• Prepare Banquet Event Orders and internally distributes to departments.
• Assist the Sales & Catering Team in preparing Group Resumes for Staff Meeting and communication to all departments.
• Assist or spearhead the coordination of internal sales events.

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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