Controls & Process Design Analyst — Operational Excellence

Testing Site - JPMC; Coppell (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Testing Site - JPMC is seeking a Process Design and Governance (PD&G) Controls Analyst to drive risk-based process improvements within Global Document Services. You will participate in Exam Ready activities, own control-related topics, and collaborate with Operations, control teams, and internal partners to strengthen the controls framework.

The role emphasizes governance across print and insertion processes, with responsibilities spanning policy evaluation, evidence collection, and monthly

Qualifications

• 3+ years of financial services experience in an operations and/or technology environment
• Knowledge of risk management, audit controls, and/or compliance and proficient in MS Office suite including SharePoint
• Experience with CORE, operational risk analysis, action plans, issue management, end-to-end process reviews, process flow mapping, change management, and impact assessments to identify process and control gaps
• Excellent relationship management skills with peers, partners, stakeholders, and senior management; ability to lead and influence and adept at managing projects with multiple dependencies and milestones
• Critical thinker adept at problem solving and risk mitigation and analytical skill with strong problem solving, logical thinking, and root cause analysis skills
• Solid organizational skills with the ability to effectively manage multiple and changing priorities and strong sense of accountability and ownership; self-motivated; effective under pressure
• Bachelor’s Degree or equivalent work experience

Responsibilities

• Support the overall risk and control strategy for the Document & Plastics Fulfillment, working with the manager and operations to govern all associated processes and activities to achieve at least Satisfactory Audit, but objective is a Strong.
• Ensure Document & Plastics Fulfillment is prepared for audit by proactively managing operational processes with focus on controls & risk mitigation.
• Participate in audit readiness activities as required including document preparation, evidence collection, and prior audit request for information.
• Take an active role in the Exam Ready program including attending all forums, assessment evaluations, and issue mitigation strategies.
• Challenge and influence control related decisions including risk applicability and issue mitigation.
• Evaluate policies, procedures, and best practices continuously and effectively lead change where necessary.
• Assist with action plans, when applicable, ensuring effective and timely completion of milestones, suitable evidence, sustainability of process.
• Prepare, facilitate, and present in monthly business reviews and stakeholder meetings as needed.
• Develop, review, and/or change processes and procedures where applicable.
• Identify and engage in change management and operational readiness activities.
• Challenge and influence control related decisions including risk applicability and issue mitigation.

Skills

Risk management

Audit controls

MS Office

Relationship management

Problem solving

Project management

Process mapping

Change management

Education

Bachelor's Degree or equivalent

Tools

CORE

SharePoint

Job description

Testing Site - JPMC is seeking a Process Design and Governance (PD&G) Controls Analyst to drive risk-based process improvements within Global Document Services. You will participate in Exam Ready activities, own control-related topics, and collaborate with Operations, control teams, and internal partners to strengthen the controls framework.

The role emphasizes governance across print and insertion processes, with responsibilities spanning policy evaluation, evidence collection, and monthly